Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G;, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
What will you do:
The Product team at Sprinklr is one of the biggest drivers in ensuring product led growth of the company.
Product team is responsible for end to end ownership of the several Sprinklr products. Unlike several companies focusing on 1 or 2 products, limiting the scope of exposure for a Product Manager; Sprinklr offers 30+ different products to work on – including but not limited to CCaaS, Chat bots, Marketing automation, Advertisement optimization, Social Engagement, Web chat, Communities and Forums, etc, both on web and mobile. All Sprinklr products are AI first, i.e. it will give you exposure and first hand experience with several AI technologies and techniques – NLP, NLU, computer vision, NLG etc.
As an APM you will work on
For the first 12-18 months the role will be heavily customer facing and more focused on Product Consulting and product value optimisation – managing our top clients. This time will allow you to understand Sprinklr products and also customer pain points which are crucial to become a successful Product Manager. In this phase you will…
– Own a few large client accounts to ensure their continued success in using Sprinklr products. You will be responsible for all product delivery, adoption and success for these clients.
– Work as a product consultant, talk to some of the largest brands out there, understand their business use cases and then configure the Sprinklr product for them to ensure they are able to solve their business problems in an optimal manner using Sprinklr product
– Use product usage data to understand customer pain points and recommend possible solutions to the product team
– Constant learning and collaborating with the team to develop best practices on product configuration with direct exposure in working with biggest consumer, business & technology brands across the globe.
– Work as a team to understand product adoption by various brands and establish standard practices to improve adoption.
Post 12-18 months, you can continue in the product consulting and delivery role or start spending more time on Product development where
– You will start with owning a small module, responsible for the entire lifecycle of the product starting from requirements gathering, working with designers to get the designs done, working with engineering to ensure timely development and then go to market of the same, including support and delivery.
– Working with other PMs, Senior PMs, to create a cross platform product strategy, giving you an early exposure of other products in Sprinklr.
What makes you qualified ?
– Degree in engineering/management
– Ability to work in a highly challenging startup environment by maintaining high standards of accuracy in terms of quality & quantity
– Strong ownership and accountability
– Excellent communication and presentation skills
– Good Time management skills
– Strong ownership and accountability
– Ability to analyse data quickly to reach relevant insights
– Understand client needs and map them to concrete solutions
Why you’ll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave,
medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients,
and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.
Why You’ll Love Sprinklr:
We’re committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans,
leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world.
At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
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