Job Description -Tech Support Engineer
Experience – 3 to 10 years
Note- Excellent communication is a must
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of
mouth. But today consumers choose businesses based on online reputation and digital
experiences. The modern marketer must deliver exceptional experiences that create repeat
customers, and they need a platform that can do this at scale. Local businesses often struggle to
overcome the complexity and inefficiencies that come from using multiple applications to
manage and optimize their marketing and customer experience operations. They often find that
their use of fragmented point solutions keeps them from achieving true customer insights – and
from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience
platform. More than 90,000 local businesses and brands use Birdeye to be found online through
local listings and reviews; engage with consumers through webchat, text, and social media
messaging; collect digital payments; and gain insights to improve customer experience with
survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and
innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder
was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon
Valley – Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and
World Innovation Lab – and recently closed a $60 million Series C funding round led by Accel-
KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
What You’ll Do
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced,
customer-critical environment, working on improving processes, standards and strategies to
perfect our Support Services.
Work Hours
Rotational shifts, -6.30pm to 3.30Pm (IST)
Requirements
Must have:
• Customer-facing experience providing Technical support/ Customer support to English
speaking customers
• Know-how of HTML, running API calls using CURL and REST client, Kibana, Postman, Jira,
FTP client
• 1 to 2+ years of experience working with SaaS based product company handling
international customers over voice, chat and emails
• Fluency in English- reading, writing and speaking
• Excellent interpersonal skills, phone etiquette and work ethic
• Problem-solving and trouble-shooting skills
• Fundamental knowledge in writing and running MySQL DB queries
• Bachelor’s degree in Computer Science/ BCA/ MCA/ Information Systems or engineering
or equivalents.
Good to have:
• Experience with Upsell/ cross-sell will be an added advantage.
• Knowledge of Webhook and API Integration (eg: Zapier)
• Working knowledge of E-Commerce platforms with merchant systems such as PayPal,
Stripe, CyberSource, etc.
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we
continually raise the bar to deliver meaningful results for ourselves and our customers. Our
quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work
done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and
celebrates your wins! We find strength in diversity and inclusion, actively seek different points of
view, and ask everyone to be always their authentic self.
Interested candidates, please send their resumes to [email protected]
Regards
Iqbal Kaur
1. Advises present or prospective customers by answering incoming calls on a rotating and other telecommunications technologies. 2. Influences customers...
Apply For This JobWe are seeking a skilled and motivated HR Executive to join our Human Resources team and play a key role...
Apply For This JobJob details Job Type Full-time Full Job Description We HOMPAC, South India’s one of the leading modular furniture manufacturer looking...
Apply For This JobProcess Designer Level II – CHE008T Company: Worley Primary Location: IND-TN-Chennai Job: Process Schedule: Full-time Employment Type: Employee Job Level:...
Apply For This JobWant to be a part of our team? Provides technical support to field engineers, technicians, and product support personnel who...
Apply For This JobGroup Company: HDFC Bank Limited Designation: Retail Agri-KGC-Sales Officer (SBU44-4_1204_100127) Office Location: Pundri Pundri (Branch) Position description: Support Business team...
Apply For This Job