Responsibilities
– Perform all check-in and check-out tasks
– Manage online and phone reservations
– Inform customers about payment methods and verify their credit card data
– Register guests collecting necessary information (like contact details and exact dates of their stay)
– Welcome guests upon their arrival and assign rooms
– Provide information about our hotel, available rooms, rates and amenities
– Respond to clients’ complaints in a timely and professional manner
– Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
– Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
– Upsell additional facilities and services, when appropriate
– Maintain updated records of bookings and payments
Requirements and skills
– Work experience as a Hotel Front Desk Agent, Receptionist or similar role
– Experience with hotel PMS
– Understanding of how travel planning OTA websites operates
– Customer service attitude
– Excellent communication and organizational skills
– Degree in hotel management is a plus
Job Type: Full-time
Salary: ₹14,000.00 – ₹15,000.00 per month
Benefits:
– Food provided
Schedule:
– Rotational shift
Ability to commute/relocate:
– Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
– Higher Secondary(12th Pass) (Preferred)
Experience:
– Microsoft Office: 1 year (Preferred)
– total work: 1 year (Preferred)
Language:
– Hindi (Preferred)
– English (Preferred)
Speak with the employer
+91 9961078071
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