HashRoot Limited Looking for IT Support Specialist with ITIL Experience at India Full Time

Job Title: IT Support Specialist with ITIL Experience

Location: Remote

Job Type: Contract

Job Description:

Are you a talented IT Support Specialist with a strong background in Windows, Cloud technologies, and Cisco networking, coupled with ITIL experience?

As an IT Support Specialist, you will play a crucial role in providing exceptional IT support to our organization. Your expertise in Windows, Cloud, and Cisco, along with your understanding of ITIL best practices, will help ensure the smooth operation of our IT infrastructure and services.

Responsibilities:

• Provide end-user support for Windows operating systems and applications.
• Monitor and maintain cloud-based services and resources.
• Configure and troubleshoot Cisco network equipment and services.
• Collaborate with cross-functional teams to resolve IT issues promptly.
• Follow ITIL best practices to improve service delivery and efficiency.
• Document support activities and create knowledge base articles.
• Assist in IT infrastructure planning and upgrades.
• Stay up-to-date with industry trends and emerging technologies.

Qualifications:

• Proven experience in IT support roles, with a focus on Windows, Cloud, and Cisco technologies.
• ITIL certification or a strong understanding of ITIL best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work well independently and as part of a team.
• Knowledge of cybersecurity best practices is a plus.