Understanding the unique needs of the imaging business units
Gathering and documenting requirements from scientific teams, project teams and other stake holders for a client configuration.
Creating client configuration specifications.
Providing guidance and clarification to the configuration and validation teams on the requirements.
Providing support for validation, uat testing, installation and deployment of software
Document and store all specifications appropriately.
Supports product management by:
Developing a deep understanding of business processes and product functionality
Collaborating closely with the product management team on all aspects of the system.
Providing input to the product team to support defining enhancements and new features.
Attending training sessions on new system features.
Supporting the resolution of service now tickets when appropriate.
Supports clinical project management and operations departments by:
Attending study kick off meetings for new projects.
Providing end users training and acting as sme for support
Support process and change requests
Providing support with client demonstrations
Working with operational teams to identify and address areas of operational efficiency; this requires a deep understanding of the business and operational processes
Provides leadership by:
Presenting to senior management, business unit leaders and customers
Providing management and oversight to the release schedule including resource allocation and capacity modelling.
Monitors delivery metrics and trends to provide continual ongoing improvement to the department.
Collaborating closely with the other managers in ccm group to support all aspects of the client releases.
Performs supervisory functions by
Communicating job expectations
Planning, monitoring and appraising job results
Coaching, counseling and disciplining staff
Initiating, coordinating and enforcing systems, policies and procedures
Approving direct reports time sheets, requests for time off and/or overtime
Performing timely performance evaluations of direct reports
Coordinating and conducting new hire interviews; facilitating hiring decision
Training new hires on departmental processes and responsibilities
Training and coaching staff to function in their current role as well as developing them for future career advancement within the organization.
Secondary responsibilities maintain quality service and departmental standards by:
Reading, understanding, and adhering to organizational standard operating procedures (sops)
Assisting in establishing and enforcing departmental standards
Contribute to team effort by:
Working with internal staff to resolve issues
Exploring new opportunities to add value to organization and departmental processes
Helping others to achieve results
Performing other duties as assigned
Maintain technical and industry knowledge by:
Attending and participating in applicable company-sponsored training
Qualifications education
Bachelor’s degree in a related field is required (2+ years relevant experience and training at bioclinica, incMay be considered in lieu of a degree).
Experience
Minimum of 2 years’ experience as a medical writer, project manager, business analyst or other position working collaboratively across business stakeholders, technology organizations and customers in a global environment.
Previous clinical trial experience and a working knowledge of clinical trial process preferred.
Previous experience with medical imaging preferred.
Experience in developing configuration specifications for software applications highly desirable
Additional skills
Strong interpersonal and communication skills, both verbal and written.
Ability to work in group setting and independently; ability to adjust to changing priorities.
Ability to make sound judgments.
Excellent problem-solving and analytical skills.
Strong documentation and organizational skills.
Ability to manage multiple tasks effectively and efficiently
Working conditions travel: 0-10% lifting: 0-20 lbsOther: computer work for long periods of time this job description should not be deemed all-inclusiveAdditional requirements and expectations may be assignedAt all times, employees are expected to adhere to company policies and company sopsEeo statement bioclinica is an equal opportunity employerBioclinica evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristicCollaboration, continuous learning, critical thinking, organizational awareness, results orientation, service orientation
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