Zycus Looking for Technical Support Executive – (Engineering Fresher) at Maharashtra Full Time

Zycus is looking for engineering graduates in computer science, it or electronics with 0-1 years experience to join us as product technical analyst.
As a technical support executive at zycus, you will:

Be part of a 24/7 support team supporting zycus`s source-to-pay procurement suite
Be the first point of contact for customers having queries/ issues related to zycus products
Work with the technical account management team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple teams from zycus & customer side to achieve customer satisfaction
Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance customer experience, reduce manual efforts and suggest new processes
Work with customers and internal stakeholders while participating and facilitating testing including user acceptance testing
Evaluate and suggest innovative solutions and workarounds for customer requirements
Work efficiently on, zycus products configuration, incident management tools, ms-excel, etc.
Provide strong technical understanding of zycus product with the ability to discuss and demonstrate the zycus solution and how it may be configured to meet a customer’s business needs.

Requirements:
What are we looking for?

Engineering graduate (b.e./b.tech) in cs/it/electronics
Experience level: 0-1 years
Strong written and verbal communication skills.
Willingness to work in shifts
Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
Ability to collaborate with various internal and external stakeholders
Ability to multitask, learn, execute and excel
Understanding of supply chain operations, e-procurement tools, incident management tools & knowledge of itil concepts will be an added advantage

Benefits:
Five reasons why you should join zycus

Cloud product company: we are a cloud saas company and our products are created by using the latest technologies like ml and aiOur ui is in angular js and we are developing our mobile apps using react.
A market leader: zycus is recognized by gartner (world’s leading market research analyst) as a leader in procurement software suites.
Move between roles: we believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
Get a global exposure: you get to work and deal with our global customers.
Create an impact: zycus gives you the environment to create an impact on the product and transform your ideas into realityEven our junior engineers get the opportunity to work on different product features.

About us
Zycus is a pioneer in cognitive procurement software and has been a trusted partner of choice for large global enterprises for two decadesZycus has been consistently recognized by gartner, forrester, and other analysts for its source to pay integrated suiteZycus powers its s2p software with the revolutionary merlin ai suiteMerlin ai takes over the tactical tasks and empowers procurement and ap officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational ai offers a b2c type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #cognitiveprocurement journey with us, as you are #meantformore

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Posted 30+ days ago