PERSISTENT NETWORKS PVT. LTD. Looking for Desktop support L3 at Aizawl, Mizoram, India Full Time

Position Title: Desktop Support Level 3 (L3)
Location: Mizoram
Job Type: Full-time

Experience: – 3 Year

Job Summary:
The Desktop Support Level 3 (L3) is a senior-level role responsible for providing advanced technical support and expertise in desktop computing environments. The individual will be tasked with resolving complex technical issues, implementing system improvements, and providing guidance to lower-level support personnel. The role requires a strong technical background, excellent troubleshooting skills, and the ability to work independently as well as collaboratively within a team.
Key Responsibilities:

Advanced Technical Support:

Provide escalated technical support for complex desktop hardware and software issues.

Troubleshoot and resolve hardware and software problems, ensuring timely and effective solutions.

Collaborate with other IT teams to address cross-functional issues and ensure seamless service delivery.

System Administration:

Administer and maintain desktop operating systems (e.g., Windows, macOS) ensuring security and compliance.

Implement system patches, updates, and upgrades to enhance system performance and security.

Manage user accounts, permissions, and access rights.

Infrastructure Management:

Oversee desktop infrastructure, including servers, storage, and network components.

Collaborate with network and systems administrators to optimize desktop infrastructure.

Monitor and analyze system performance, implementing improvements as needed.

 
 

Documentation:

Create and maintain detailed documentation for desktop configurations, troubleshooting procedures, and system changes.

Train and assist lower-level support personnel in understanding and resolving technical issues.

Vendor Management:

Collaborate with vendors to resolve hardware and software issues and coordinate warranty services.

Evaluate and recommend new technologies and solutions to enhance desktop support services.

Security and Compliance:

Implement and enforce security policies and procedures to safeguard desktop environments.

Ensure compliance with industry standards and regulations.

Qualifications and Skills:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Proven experience in desktop support with a focus on Level 3 technical support.

Advanced knowledge of desktop operating systems (Windows, macOS), hardware, and software applications.

Strong troubleshooting skills and the ability to analyze and resolve complex technical issues.

Experience in system administration and infrastructure management.

Familiarity with security protocols and compliance standards.

Excellent communication and interpersonal skills.

Certifications such as Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, or equivalent are a plus.

 
 
 
Budget- 20,000/-22,000/-