ZS Looking for Technical Support Associate at Pune, Maharashtra, India Full Time

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that’s why here your ideas elevate actions, and here you’ll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives.

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Learn more

We seek applicants for Technical Support Associate position in our Pune, India office. Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. This position serves on the local IT team supporting 9000 users in our two India offices. The position will support local users, as well as remotely supporting other users in India, China, Japan and possibly other global offices.

Responsibilities:

• Provide support for Laptops, printers, and basic MS teams phone support.
• Installing and configuring computer hardware operating systems and applications. Win 10, MacBook, Office 365, Outlook, DLP, backup tools.
• Technical Support tools / OS Imaging: VPN / SCCM
• Handling MS team’s telephony related issues
• Troubleshooting domain connectivity and outlook related issues
• MacBook configuration, support.
• Support for mobile devices – android and iOS, proficiency in MDM tool
• Installing and support for printers, VC equipment’s, zoom equipment’s, board room setup.
• Web conferencing applications support – zoom, skype, WebEx, MS Teams
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Level 1 troubleshooting for LAN, wireless connectivity.
• Supporting the roll-out of new applications and software’s.
• Setting up new user accounts and profiles and dealing with password issues.
• Handling File server and file share access and related issues.
• Troubleshooting ZS Application related issues.
• Provide support for data center maintenance activity
• Monitoring email alerts and work with other teams to solve the problems.
• Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management.
• Maintaining and reviewing documentation including records of purchase items, costs, deliveries and IT equipment’s inventories.
• Rapidly establishing a good working relationship with users, vendors and other professionals.
• Flexible with work timings and shifts.
• Travel as needed by projects.

Qualifications:

• BS/BE with record of high academic achievement
• A+ certification or Microsoft Certified Systems Administrator
• Eagerness to contribute in a team-oriented environment
• Ability to work methodically and analytically in a quantitative problem-solving environment
• Excellent leadership, communication and organizational skills
• Strong customer service skills
• Willingness and ability to travel as needed (both within India and internationally) for projects
• Candidates must possess work authorization in India

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Considering applying?

At ZS, we’re building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don’t meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application:

Candidates must possess or be able to obtain work authorization for their intended country of employment.

ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19. Proof of vaccination can be voluntarily provided upon acceptance of offer of employment.

NO AGENCY CALLS, PLEASE.

Find Out More At:

www.zs.com

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