Zoopero Marketing Private Looking for Customer Service Executive (International Client Communication) at Pune Full Time

Job Description: We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate will be fluent in English and possess excellent communication skills to effectively interact with our international clients. As a Customer Service Executive, you will play a vital role in ensuring customer satisfaction and maintaining strong relationships with our valued clients.

Mandatory:

– Fluent in English Communication.

– Should be comfortable working in rotational shifts.(Morning, Evening, Night)

Responsibilities:

– Provide exceptional customer service to international clients through various channels, including phone, email, and chat.

– Respond promptly and professionally to customer inquiries, concerns, and complaints, ensuring their needs are addressed in a timely manner.

– Communicate effectively with clients in English, understanding their requirements, and providing accurate and relevant information.

– Build and maintain strong relationships with international clients, ensuring their loyalty and satisfaction.

– Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and provide comprehensive solutions.

– Handle and resolve customer escalations, demonstrating empathy and a commitment to resolving problems to the customer’s satisfaction.

– Stay updated on industry trends and product knowledge to effectively address customer inquiries and provide appropriate recommendations.

– Identify opportunities for process improvements and suggest solutions to enhance the overall customer experience.

Requirements:

– Freshers can also apply only if they are fluent in english communication.

– Bachelor’s degree in a relevant field or equivalent work experience.

– Proven experience in a customer service or client-facing role, preferably in an international environment.

– Excellent verbal and written communication skills in English. Fluency in additional languages will be considered a plus.

– Strong interpersonal skills with the ability to build rapport and maintain professional relationships with clients.

– Exceptional problem-solving and decision-making abilities, with a customer-centric mindset.

– Proficient computer skills, including experience with CRM systems and Microsoft Office Suite.

– Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.

– Flexibility to work in different shifts, including evenings, weekends, and public holidays as required.

– Knowledge of international cultures and business etiquette to effectively communicate and engage with clients from diverse backgrounds.

You will have ample opportunities for growth and career development. If you are a passionate and customer-oriented individual with excellent English communication skills, we would love to hear from you.

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Ability to commute/relocate:

– Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

– Will you be okay for a monthly salary of 20k to 25k?

– Will you be comfortable in communicating with international clients?

Education:

– Bachelor’s (Preferred)

Experience:

– total work: 1 year (Required)

– Customer service: 1 year (Required)

Language:

– English (Required)

– Hindi (Preferred)

Speak with the employer

+91 9699875831