The Remote Support Engineer is responsible for delivering Information Technology support services for all colleagues around the globe. She/he will: remotely resolve complex service requests and issues relating to colleague IT hardware and software problems; help and follow up on colleague IT inquiries; and perform IT software installations. The Remote Support Engineer will be responsible for resolving IT issues and requests and managing colleague expectations. Effective communication, quick resolution, and outstanding customer support will be expected to provide the highest colleague experience.
DISCOVER your opportunity
What will your essential responsibilities include?
You will report to Regional Service Desk Manager.
SHARE your talent
We’re looking for someone who has these abilities and skills:
Required Skills And Abilities
Desired Skills And Abilities
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance, and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
For more information, please see axaxl.com/sustainability
Flexible Work Eligible
Flexible Work Schedule
AXA XL is an Equal Opportunity Employer.
Location
IN-HR-Silokhera Gurgaon
Job Field
IT
Schedule
Full-time
Job Type
Standard
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