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IT & Software

WNS Looking for Information Technology Service Desk Manager at Mumbai, Maharashtra, India Full Time

Experience: 8-12 years

Location: Mumbai (WFO)

International client exposure is preferred

• Ensure all Service Desk tickets are resolved within WNS agreed SLA.

• Ensure adherence to operational & technical escalation process (escalation Matrix)

• Exploring avenues on Automating and reducing the operational time for shift engineers.

• Experience in global program management

• Work in tandem with EUC Practice and EUS Operations to improve operational efficiency

• Improve cost competitiveness through CIPs.

• Experience in Service Delivery, Service Management,

• Support and Maintain IT Infrastructure Operations in End User computing technologies.

• Ability to lead End User Computing Technology domains.

• Manage teams and Operation related activities pertaining to EUC.

• Effective communication skills in both verbal and written English

• Client focused with regards to service delivery

Job Overview

  • Date Posted:
  • Job Title: WNS Looking for Information Technology Service Desk Manager at Mumbai, Maharashtra, India
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