We are a USA based company working in the Jewelry Industry and are looking for a customer service agent that is able to interact with our customers and provide exceptional customer service with regards to their custom jewelry orders. The position is remote but have to be on screen available for chat with our team in usa .
We are looking for an enthusiastic candidate who is willing to learn and grow.
Role Description
This is a full-time remote role for a skilled Customer Service Representative for the jewelry industry. The successful candidate will be interacting with potential and existing customers over the phone, email, WhatsApp. This full-time remote work role requires excellent and prompt communication skill,
managing with daily customer inquiries, updates, confirming orders and aid in any necessary follow-up actions to ensure highest level of customer service. The representative will also be expected to maintain excellent customer relationships and ensure the highest level of customer service.
Qualifications
– Excellent verbal and written communication skills (Should be user friendly on WhatsApp Messages )
– Strong interpersonal skills and ability to build relationships with customers
– Experience in customer service or retail
– Ability to manage multiple priorities in a fast-paced environment
– Attention to detail and ability to identify and solve problems quickly
– Ability to work independently, as well as part of a team.
– Fluent in English, additional language proficiency preferred.
– Familiarity with Microsoft Office Suite and other computer-based programs
– Bachelor’s degree preferred, but not required.
Schedule
Night shift/ US Shift
Mon – Saturday
10.00 am to 7.00 Pm ( USA Time )
Pay Sale
Rs 25000 to start with
Job Type: Full-time
Pay: From ₹25,000.00 per month
Schedule:
– Night shift
Education:
– Bachelor’s (Preferred)
Experience:
– total work: 2 years (Required)
– Customer service: 1 year (Required)
Language:
– English (Required)
– Hindi (Preferred)
Ability to Commute:
– Remote (Preferred)
Work Location: Remote
Application Deadline: 25/02/2024
Expected Start Date: 01/02/2024
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