GEA Group Looking for IT Operations Manager at Gurgaon, Haryana, India Full Time

• The Operations Manager orchestrates the IT supply chain regardless if supply is provided internally or externally
• Acts as a broker between business services/processes and delivery by managing the supply
• End-to-End Service Support and Operation responsibility ensuring service delivery within the agreed SLA
• Manage operationally different external, internal service providers and all involved parties towards SLA compliant delivery on a daily base
• Monitor the overall operation handling and service supply cross-domain and perform day to day Multi-provider Management
• Perform Incident / Major Incident Control, including Escalation /Coordination /Communication with Management related to Major Incidents
• Monitor and enforce correct process cross-domain and cross-provider
• 24/7 Operations Center dealing with major incidents

Your Profile / Qualifications

• Bachelor’s degree (or equivalent experience), in Computer / Communication Engineering or Computer Science discipline
• 7-10 years hands-on technical experience in IT operation support function based on ITIL best practice processes
• Deep understanding of service performance for service set-up and architecture
• Background and experience in one or more technology areas IT/ Application/ Infrastructure/Network/SAP/Cloud Operations
• Ability to manage global complex technology with different internal and external support teams
• Experience in managed operations of large-scale IT applications and services in multi-national environment
• Understanding of the OSI model
• Knowledge of IT Security fundamentals
• Ability to troubleshoot, diagnose, and resolve incidents
• Strong working knowledge of enterprise route/switch/WLAN technologies
• Strong working knowledge of DNS, DHCP and Radius.
• ITIL Certificates is a plus
• Fluent English required and other languages are of advantage

Did we spark your interest?

Then please click apply above to access our guided application process.