Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.
Business Context And Main Purpose Of The Job
South Asia is undergoing a rapid transformation underpinned by digitization. This rapid digitization has transformed the market dynamics across sectors and has led to fragmentation of customer choice, new channel shifts and the creation of service ecosystems.
The eB2B market in India is expected to cross US$ 60 billion in 2025; with credit increasingly being made available to businesses, online transactions in the B2B market are expected to grow. New age B2B retail businesses are trying to resolve traditional retail value chain challenges through technology led innovation and are acting as catalysts to accelerate this growth. With the entry of big players like Amazon, Jio, Tata, this space has never seen the level of change and digital adoption as we are seeing today. There is 10+ known platforms with a marketplace model in eB2B in India and there are many small players running locally. Everyone one of them has FMCG products in offering.
Shikhar, an innovative HUL – eB2B platform, allows retailers to take the digital leap through convenience of anytime ordering, delivery tracking & access to working capital. During the pandemic it ensured orders were received when the salesman couldn’t reach the outlets during lockdowns. Shikhar was started as a project in 2018, as a good to have for the retailer, but with the pandemic it soon became a must have and a key pillar for us to do business. Shikhar has now helped 1Mn + retailers to take the digital leap in world of mobile phones with low-cost data.
With the growing size & importance of Shikhar, which is now playing an important role with strategic advantage, the current team will need to be enhanced with specific skillsets. So far, we have been running the platform with third party resources. From HUL business perspective, Shikhar is bringing the competitive advantage in the market and this model is growing very fast. It is therefore very important to create an insourced core tech team who will manage the platform end to end and also retain the expertise of running a successful eB2B program in the market.
Shikhar is further enabled by strong foundational technologies that have been built over the last decade – Ikea, the Distributor Management System, IQ the recommendation engine for assortment, COMM the Retailer Master Management solution, Atlan our data democratisation platform, and iCube our Salesforce application.
The Customer IT ecosystem in India large & complex due to the size and the complexity of business operations. India CDIT team has always been a pioneer in bringing the best-in-class technologies to help business grow.
Direct Reports: 30+
At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!
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