Job description: senior associate, operations management coe – mena faas operations support
This role is to support the mena faas operations support team in reporting and data insights to the team and the wider faas businessSeeking an individual with excellent problem-solving skills, a strong analytical mind and attention to detail mindsetPower bi skillset along with advanced excel is pre-requisite to the roleThe resource will work closely with the operations team supporting the business in the deal review process and data gathering/reporting requirements.
Gds & ops coe summary:
Global delivery services (gds) region and service line operations management coe team provides operational and decision-making support to the business development leadership and to various global markets functions.
Our diverse teams specialize in coordinating business development (bd) activities, supporting go-to-market projects and providing operational support to the markets and service line organizationThe team is spread across multiple locations around the globe.
Business unit specific description – operations coe – mena
As part of the region and service line operations coe support team, the senior analyst would have to handle multiple responsibilities like providing support to faas ops team for process and project management, reporting & analysis, client relationship management etcThe role requires a comparable work experience, strong skills, work ethic and attention to detail for as the team has a high focus on accuracy and timeliness.
The role also requires effective communication skills including communication over emails and ms teams, aiming to support the business and its leaders, especially partners and senior management, through reporting, data analysis and providing insights.
In addition to the above, you will need to work as a team and guide/coach your counselees in automating their processes and supporting them on routine and adhoc activitiesStrong communication and coordination skills with an inquisitive mindset is a must for this roleThe role warrants working across diverse teams, resources and tools that help deliver exceptional quality service to clients, win in the marketplace and support growth and profitability.
Essential deliverables and processes include:
Maintaining excel trackers and sharepoint lists with up-to-date data daily.
Effectively interact with multiple teams to understand the process and good understanding of how the business works is essential.
Reading through multiple documents/mails and updating the data that we receive from them in sharepoint lists/excel.
Create new excel/power bi dashboards to further improve on current processes/reporting
Maintain and update the excel/power bi operations dashboard on a weekly basis
Provide support to the operations team
Support with mi/powerpoint slides for monthly management meetings
Other adhoc reporting as required, which may be wider than the faas ssl
Sales & pipeline reporting and revenue reporting
Revenue planning support and variance analysis
Assist the data aggregation needs by doing company research using internal and external sources
High level of stakeholder engagement
Collating action points from leadership meeting and driving their execution
Program/ project coordination
Other adhoc projects
Note: this above list of activities is not exhaustive but only give an indication of the nature of the project
Experience and qualifications:
Graduate / post-graduate – (business administration, finance, information and data science)
With 4 to 8 years work experience in financial services industry having exposure to business process management (bpm), consulting, research and/or some corporate strategy.
Mandatory skills & attributes:
Ms office skills: advanced level experience in power bi, excel, sharepoint and powerpoint
Strong analytical skills with high degree of accuracy and detail conscious
Good time management skills with ability to prioritise and multitask
Able to work on own initiative and be proactive in developing and building knowledge
A strong team player with effective team communication skills and ability to build good relationships
Flexible in approach and enthusiastic
Project coordination – capable of engaging in effectively multiple stakeholders, understanding the objectives of their programs/initiatives
Project management – basic/ intermediate knowledge of project management concepts and tools
Excellent reporting and analytical skills – previous experience and proven ability to read, understand and sanitize the data, build reports/dashboards, and provide insights from the data, capable of identifying probable areas of automation and implementing them
Presentation and facilitation skills – ability to drive meetings, build presentations that interpret the data, creating valuable business insights and delivering the message to the stakeholders
Be responsible for review of deliverables produced by staff as part of quality assurance
Business acumen and adaptability – capable of quickly understanding the needs of the business and be able to align with changing customer expectations
Quick learner – ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span
Process improvement/automation – identify opportunities to optimise the process for quicker tats, better quality, more insights etc
High degree of professionalism and integrity
Good knowledge on data visualisation tools like power bi
Strategic thinking – identifying risk/opportunity areas and highlighting them, thinking ahead of the curve, ability to forecast outcomes to a situation & suggest appropriate solutions.
Process automation skills using excel vba, alteryx, power automate, power apps
Experience doing secondary research using google and other external sources like factiva, company inforgator, boardex, onesource etc
Content management – familiar with maintenance of sharepoint, preparation of newsletters, managing surveys etc
Self-motivated towards continuous learning and upskilling
Strong interpersonal skills – confidence, maturity & ability to build strong client relationships
Cultural intelligence – openness and willingness to think and work beyond own perspectives, awareness of one’s own and others culture & impact on decisions
Emotional intelligence – showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one`s emotions to adapt to environments
Solution oriented – ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem
Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.
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Posted 6 days ago
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