Job Name : Customer Relations
Salary : 21000 – 22000 a Months
Exp: 0 – 1 years
Company Name : TATA SIA Airlines Limited
Location : Gurgaon, Haryana
Qualification : Graduation
Language : English/Hindi
Job Info –
Job Overview
The Customer Relations team handles customer’s queries, feedbacks and complaints. The role entails receiving customer’s email/ social media posts and resolving the customer’s issue appropriately and driving the team key deliverables. This may involve investigation from other departments and inter departmental coordination, team management, tracking and driving process level and agent level performance across all key metrics. The holder of this position needs to apply customer centric approach with the product and process knowledge to resolve the customer’s issue within the stipulated timelines. The average first response time and time taken to resolve the cases are the key performance metrics along with qualitative aspect. He/ She is expected to have good English writing and comprehension skills.
Key Responsibilities
- Handling customer relation emails for resolving disputes
- Managing Social Media brand handles for responding to customer queries and issues
- Coordinating with inter departments for investigation and information
- Maintaining MIS for the cases resolved
- Calling the customer to maintain Turnaround time
- Managing agent level performance, roster, supporting and guiding agents for responses, maintaining response repository and actively engaging in additional process improvement projects and initiatives
Skills / Attributes
- Excellent Written and Verbal Communication Skills
- Knowledge of Aviation
- Familiar with social media platforms- Facebook, Twitter, Instagram, etc
- Minimum 4-7 years of work experience
- Graduate from a recognized university
Gurgaon
APPLY NOW – https://rb.gy/jblhe1