SecureGen Looking for Technical Support Technician (IT Help Desk) at New Delhi, Delhi, India Full Time

Company Description

SecureGen is a Scientific Platform and Information Technology Service provider to Pharmaceutical, Biotechnology, and Healthcare organizations with a core focus on accelerating drug development innovation by providing a secure Platform as a Service for management of regulatory compliant data, analysis and tools.

Role Description

This is a full-time on-site role for a Technical Support Technician (IT Help Desk). The Technical Support Technician will be responsible for providing technical support and troubleshooting for hardware, software, and network issues. The role also involves providing exceptional customer service and communication skills with both technical and non-technical users.

Qualifications

• Must be fluent in English speaking
• Technical Support and Troubleshooting skills
• Excellent Customer Service and Communication skills
• Experience with Windows and Linux operating systems
• Experience with remote desktop and support software
• Familiarity with Amazon Web Services and Networking
• Ability to work under pressure, multi-task, and prioritize workloads
• A+, Network+, MCP or equivalent certifications are a plus
• Bachelor’s degree in Computer Science, Information Technology, or related field is a plus