M Moser Associates Looking for IT Support Technician at Delhi, India Full Time

IT Support Technician

M Moser Associates is a leading Architectural design, engineering and construction company with 25 locations with more than 1,000 staff comprising architects, designers, engineers, technology specialists and construction managers, the firm serves a diverse clientele from 25 locations in Asia, the UK and USA.

Job description: IT Support Technician

• logging and processing support calls
• installing and configuring computer hardware, software, systems, networks, printers and scanners
• planning and undertaking scheduled maintenance upgrades
• setting up accounts for staff, ensuring that they know how to log in solving password problems
• Identify and solve network related problems such as Internet access, wireless, VPN etc. in user end
• talking to users to determine the nature of any problems they encounter
• responding to breakdowns
• investigating, diagnosing and solving computer software and hardware faults
• repairing equipment and replacing parts
• obtaining replacement or specialist components, fixtures or fittings
• checking computer equipment for electrical safety
• maintaining records of software licenses
• managing stocks of equipment, consumables and other supplies

Core strengths for this position:

• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Strong communications skills
• Excellent organizational skills
• Ability to quickly establish good working relationships with users
• Willingness to work any shift
• Patience
• A logical mind
• Enthusiasm for continual learning
• Troubleshooting/problem-solving skills
• Ability to work under pressure
• Adaptability
• Teamwork skills
• Support experience
• Integrity
• A collaborative communicative style for engaging in team collaboration and co-development of digital transformation initiatives.

Qualifications

• Graduate of business-related course
• Computer proficiency in Microsoft O365
• Basic network knowledge and skill
• Able to multitask and willing to learn
• Excellent organizational skills and detail-minded
• Ability to multi task in a fast-paced deadline-oriented environment
• Strong ability to prioritize tasks
• Excellent verbal, written and interpersonal communication skills in Chinese, English
• A team player with a positive working attitude, responsible and able to work with minimal supervision
• At least 3 years of work experience
• Able to start work immediately

The candidate will need to participate in interactive ideation with the team to develop the best ways in which to move our business functions to the cloud with maximum interoperability of apps and services.

Through our technology team in countries around the world you will be working to support our end-users; the designers, architects, engineers, project managers and other professionals who design and deliver amazing workplaces, campuses and architecture around the world.

Visit www.mmoser.com to see more.