GCFO (Global Corporate Finance Operations) offers services to mostly Corporate Finance Investment Banking and Corporate Finance, engaging other lines of business in close partnership, to provide targeted information and well-executed mixed-media employing our expert staff of researchers, translators, graphic and presentation designers.
The Operations Manager(Bangalore) is responsible for the day-to-day management and overall supervision of the centre, including, but not limited to – daily operations, quality management, productivity, customer service, recruitment, staffing levels, training, and performance management. The Ops. Manager works closely with regional and global peers to ensure application of the organization’s goals, policies,
processes and procedures. The Operations Manager is expected to develop and grow their management and leadership skills, increasing capabilities with experience. This role and its responsibilities will evolve in line with the Firm’s digital transformation strategy and the needs of the business
Job Responsibilities
– Staff Management – Set clear direction, effectively communicating the department’s objectives and function, outlining individual roles, associated responsibilities, and performance expectations.
– Proactively coach for impact, consistently guiding and supporting continuous learning, skill growth and career development of staff.
– Foster and drive a positive, professional work environment that promotes staff engagement, team-work, empowerment and high level performance, including prioritizing the principles underlying diversity, equity and inclusion
– Operation Management – Ensure that the local operation is run effectively based on global objectives, service level agreements,
best practices and procedures.
– Collaborate and partner with business stakeholders, regional and global colleagues to explore opportunities to improve processes, technology, services and client satisfaction. Promote a robust risk and control environment, acting with integrity and adherence to compliance and regulatory requirements
– Customer Service – Be client centric, continuously deepen understanding of client business and use knowledge to inform evolution of service provision. Partner with clients and actively encourage similar behaviour from the team and proactively seek honest and constructive client feedback and use these to build enhanced services and improve processes
– Continuously build ability to initiate or influence directional changes and drive results, sharpen leadership qualities,
setting the highest standards of integrity, fairness and accountability
Required Qualifications, Capabilities, And Skills
– Exceptional understanding of business metrics and financial data and how to use these to effectively manage staffing, report operational productivity and measure consistency in meeting client expectations
– Strong client relations management including ability to solve problems and overcome barriers
– Proactive leadership, team building and partnership abilities
– Inclusive leadership skills with the ability to collaborate across different groups and regions
– Excellent communication skills
– Ability to deliver amidst continuous change and in an agile work environment
– Minimum 5 years’ experience at Manager level
Preferred Qualifications,
Capabilities, And Skills
– Understanding of Presentations / Secondary research environment and working knowledge of graphic design/desktop publishing / business information products would be an advantage
– Familiarity with modern front-end technologies and cloud technologies
– Ability to effectively maximize delivery of business goals and returns on investment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking,
financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law,
we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
▶️ Global Corporate Finance Operations Manager(Bangalore)-VP
🖊️ JPMorgan Chase
📍 Bengaluru
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