JPMorgan Chase Bank, N.A. Looking for Application Support at Maharashtra Full Time

Employer description

Jpmorgan chase & co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world`s most prominent corporate, institutional and government clients under the j.pMorgan and chase brandsOur history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our successWe are an equal opportunity employer and place a high value on diversity and inclusion at our companyWe do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable lawIn accordance with applicable law, we make reasonable accommodations for applicants` and employees` religious practices and beliefs, as well as any mental health or physical disability needs.

Job description

Key responsibilities and typical duties include the following:

To manage and resolve day-to-day production support issues for a number of mainframe applications that support wholesale payment technology.

Incident and problem management
To update key control systems according to procedure and in a timely manner
To create and update `run book` documentation for the supported applications as required
To participate in critical site tests for supported applications
Participates in post incident reviews for client impacting incidents
Work towards platform stability & drive toil reduction/optimization

Additional information:

The mission-critical nature of these globally-used applications means that on occasion it will be necessary for the successful candidate to work extended hours at short notice to help see an incident through to resolution.

To enable an effective response to off-hours incidents a call-out rota in maintained across the wider teamThe successful candidate will be expected to be part of this rota.

Qualifications

Experience – required:

Experience with an ibm zseries mainframe environment
Knowledge of z/os, jcl, tso/ispf
Proficient usage and knowledge of cobol/natural
Proficient usage and knowledge of db2/adabas and vsam
Knowledge of controlm/ca7/zeke scheduling tools
Experience working with all types of data files including generation data groups, vsam, partitioned, and physical sequential files
Working knowledge of jcl and batch job execution in a mainframe environment including use of procedures.
Ability to learn/use file-aid for browsing file data.
Knowledge/experience with syncsort.
Experience with cics for online application functionality support.
Experience with mqseries communications.
Knowledge of ndm/sftp transmission protocols.

Experience – desirable:

Previous exposure to application support
Itil certification
Knowledge/experience with rexx / python scripting.
Exposure to servicenow tool/environment.
Knowledge/experience with microfocus platform
Exposure to monitoring (sla/flow/milestone) & visualization tools
Any non-mainframe it experience is a bonus

Other skills:

Excellent proven problem-solving skills
Logical, able to think outside the box
Good interpersonal and customer-facing skills
Strong written communication skills
Flexible, co-operative and resilient
Able to work effectively under pressure and frequently changing priorities

Additional information:

The mission-critical nature of these globally-used applications means that on occasion it will be necessary for the successful candidate to work extended hours at short notice to help see an incident through to resolution.
To enable an effective response to off-hours incidents a call-out rotation is maintained across the wider teamThe successful candidate will be expected to be part of this rotation
Minimum 3 years of experience
Understanding of the fundamentals of the financial services and operations industry
Effectively leverages knowledge to understand and address typical customer issues
Must have excellent organizational skills and verbal and written communication skills
Must be able to meet deadlines and adjust productivity to support peak volumes
Must be able to follow outlined processes and procedures accurately
Pc skills (microsoft office proficiency excel/word/powerpoint)

Must be able to work in a teamwork environment with a diverse group

Jpmorgan chase & co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world`s most prominent corporate, institutional and government clients under the j.pMorgan and chase brandsOur history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our successWe are an equal opportunity employer and place a high value on diversity and inclusion at our companyWe do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable lawIn accordance with applicable law, we make reasonable accommodations for applicants` and employees` religious practices and beliefs, as well as any mental health or physical disability needs.

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Job activity

Posted 21 days ago