Greetings from Infosys BPM Ltd.,
We are hiring for Technical Service Desk Process at Hyderabad.
Please find the below Job Description for your reference:
Role Designation: Technical Process Specialist
Job Location: Hyderabad
Education Qualification: Full-time graduation / Post graduation
Shifts: 24*7 rotational shifts
Experience required: 2 to 4 years in Gaming Process
Roles and Responsibilities:
As a Phone and Chat Agent, you will play a crucial role in providing exceptional customer support to the users. Your primary responsibilities will involve assisting customers via phone, email, and chat, addressing their billing inquiries, and resolving technical issues related to the services and products.
Key Responsibilities:
1. Technical Support:
2. Billing Support:
3. Product and Service Information:
4. Documentation and Ticket Management:
5. Quality Service Delivery:
Qualifications:
Customer-Centric Attitude:
Technical Proficiency:
Communication Skills:
Problem-Solving Abilities:
Team Player:
Additional Information:
Regards,
Infosys BPM Talent Acquisition Team
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