Job Responsibilities
– Monitor allocation of rooms as per guest preferences. Interact with reservations to resolve problems like overbooking or duplicate reservations.
– Participate in strategy meetings, initiate action plans for the department to increase revenues incorporating upselling and cost control strategies. Prepare expense and revenue budgets based on previous year performance and propose budgets for the current year.
– Ensure that housekeeping is made aware of the arrival and departure pattern of the day and of other busy movements for future period.
– Ensure adherence to standards by conducting process audits of SOPs. Ensure that all team members are aware of the SOPs through random checks.
Make changes in the process if required for better results or guest satisfaction, with approval from GM’s if required.
– Set KRAs, analyze performance and provide relevant input for training programs.
– Review the quality of guest interactions by conducting random audits and analyzing customer feedback
– Conduct meetings with Accommodations Team (Front Office, Butler, Housekeeping, Laundry, Security, Systems, Horticulture, Engineering and Travel Desk). Discuss and resolve any issues related to product, process, people etc. Discuss and address gaps in guest complaint handling.
Job Requirements
– Diploma / Degree in Hotel Management in Hospitality/Tourism/Hotel Management
– 7-8 years
– Front Office procedural knowledge, room inventory management, revenue management, reservations procedures, financial acumen, cross-functional knowledge.
– Result Orientation, Customer Focus, Interpersonal Skills, People Management, Decision Making
Job details Job type full-time Full job description Please note this position will be based on the stanford campus and...
Apply For This JobJob details No matching job preferences Job type Full-time Full Job Description About the job: Responsibility – You will play...
Apply For This JobWe are urgently looking for Operators who Will be responsible for tending to the Pellet Press, Cooling and Crumbling process...
Apply For This JobWe are seeking a talented and motivated Business Hiring Recruiters to join our growing remote team. In this role, you...
Apply For This JobBenefits pulled from the full job description Paid time off Not provided by employer About fanduel group Fanduel group is...
Apply For This JobJob details Salary $150,000 a year job type full-time remote Benefits pulled from the full job description 401(k) dental insurance...
Apply For This Job