Job type full-time
Not provided by employer
Full job description
Fivos is the industry’s only provider of comprehensive data solutions for specialty providers, medical registries and device manufacturersBy taking a holistic approach to data capture, insights and action, we help drive innovation, improve outcomes and lower costs for unique clinical workflowsVascular, cardiovascular, women’s health and other specialties can leverage fivos solutions to manage workflows, assess performance, measure risk and meet regulatory markers.
Our company is searching for an application support engineer, who will be responsible for providing remote technical software support to clientsThe application support engineer will be working directly with our customers, including physicians, registered nurses, and it representatives using fivos`s softwareA successful candidate for this position will have proven experience in a customer service capacity, proven ability to troubleshoot and problem solve issues on behalf of a customer`s request, and an ability to multi-task and work under pressure.
Responsibilities
Customer communication via email, phone, and online meetings as part of technical support case handling
Managing customer tickets and escalations, root cause analysis, ensuring all support tickets are resolved
Logging, tracking, and collecting all related ticket information (logs, reports, sql queries)
Executing application-related operational tasks
Provide remote technical support for medical software to clients
Excellent troubleshooting & problem-solving skills
Ability to multi-task and work under pressure
Solid work ethic, self-driven with the ability to work with minimal supervision
Detail-oriented and organized works well under tight deadlines
Qualifications
Bachelor degree in either computer science, communication engineering, computer engineering, or equivalent experience
Preferred ccna certification
Preferred mcsa certification
Working knowledge of microsoft sql server
Working knowledge of network configuration and troubleshooting
Working knowledge of ms web server (iis)
Working knowledge of powershell or python
Experience with dicom
Experience with hl7 preferred
Strong software application troubleshooting skills
*we recognize that talented people are attracted to companies that provide competitive pay, a comprehensive benefits package, and outstanding advancement opportunitiesFor this reason, we offer a comprehensive benefits plan that includes the following:
-fully remote; work from anywhere in the us
-internet stipend
-flexible paid time-off
-9 paid holidays plus an additional 2 holidays for your birthday and work anniversary
-fully paid family and medical leave
-401k and 4% company match
-medical coverage
-dental coverage
-vision coverage
-flexible spending accounts
-employee life insurance
-disability insurance
Job type: full-time
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Job activity
Posted 17 days ago
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