Extreme Networks Looking for ASSOCIATE CUSTOMER SERVICE REP- 8785 at Bengaluru Full Time

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Job type

Full-time

Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in “walking the walk” of our strong core values which enable us to successfully advance together.

Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.

Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

Job Description:

Experience: 5-10 yrs

Position Responsibilities:

– Serve as the central point of contact for the assigned territory to quote and close our longtail renewal business.
– Evaluate monthly and quarterly opportunities in Salesforce; ensure Salesforce is accurate and kept up to date; and provide accurate forecasts. Provide proactive notification of forecast changes.
– Edit automated service quotes and ensure serial numbers and in-process RMA’s are accurately reflected.
– Act as a liaison with all departments to close renewal deals quickly and ensure ease of doing business with Extreme
– On-going maintenance and upkeep of Salesforce service data within your assigned territory

– Self-motivated and goal oriented to meet and exceed quarterly quotas

Requirements:

– 5-10 years of Customer Service Experience.
– Business experience preferably in a Customer Support or Sales Support role.
– Strong written and verbal communications skills
– Ability to work well in a fast paced, team environment
– Inside Sales, Pre-Sales support preferred
– Experience with Computer Networking technologies a bonus
– Possess energetic and enthusiastic demeanor
– Experience with CRM / SalesForce.com helpful

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation.

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme’s website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status.

Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

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