ERP BUDDIES Looking for Junior Information Technology Engineer at Pune, Maharashtra, India Full Time

The Entry-Level Help Desk position is responsible for keeping records for computer assets and inventories, providing technical support and troubleshooting services to end-users to resolve any computer hardware or software issues.

Key Responsibilities

• Serve as the primary point of contact for users regarding overall support, policies, and procedures.
• Keep users always informed on the status of their tickets.
• Follow up with assigned personnel to ensure timely resolution of problems.
• Document and maintain solutions in appropriate support systems.
• Escalate recurring problems to the manager, operations, ensuring that all efforts at troubleshooting the issue have been made.
• Proactively identify improvement opportunities and work with the manager, operations to implement processes that enhance help desk operations.
• Assembling of PCs for new employees.
• Replacing malfunctioning items.

Skills & Qualifications

• Post-secondary education in a related field or equivalent.
• Minimum 6 months to 1 year experience in an information technology position, providing computer support.
• Hardware (desktop/laptop) troubleshooting; Microsoft Windows and Office troubleshooting.
• Experience in end-user support, assisting, and training.
• NetSuite experience is a plus
• Strong communication skills, both verbal and written.
• Capacity to form effective relationships with users.
• Works well in a team environment.
• Strong organizational skills with an ability to prioritize tasks.