DAZN Looking for ZenDesk Specialist at   Hyderabad Full Time

This role will be based in our brand-new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.

As a Sports streaming service, underpinned by technology and data-driven decisions we are looking for a Zendesk Admin to manage our customer service platform and execute our commitment to delivering a top-class experience across our service touchpoints.

You will take ownership of the configuration, customization, and optimization of our Zendesk platform to support our global operations teams and ensure seamless customer interactions.

As our new ZenDesk Admin you’ll have the opportunity to:

· Working in a fast paced, agile environment alongside our Customer Services Operations team to deliver our Customer Experience strategy.

· Working to optimize our instance, launch new initiatives and improve the agent experience.

· Administering the Zendesk platform and maintaining all supported channels, business rules and agent groups, updating views, managing integrations, and troubleshooting issues as needed

· Manage all of our existing channels and working alongside our Product Managers to introduce any new channels and markets.

· Working to consistently improve our routing to drive agent efficiencies.

· Utilizing problem-solving skills to create solutions in Zendesk where no out of the box solutions might exist.

· Working directly with Zendesk or any third party for internal tooling improvements

· Owning user reporting both real time and past performance statistics via Zendesk and constantly iterating and making improvements to this flow, consulting with various stakeholders along the way.

· Managing User profiles to ensure optimum utilization of the platform.

· Educating other key stakeholders on how to “self-serve” in Zendesk to decentralize administration where possible and create contingency plans in case of incidents whilst maintaining governance as our main admin.

You’ll be set up for success if you have:

· Ability to capture and utilize data to make decisions.

· Proven building from scratch and problem-solving skills in Zendesk

· Proven building from scratch and problem-solving skills in Zendesk

· At least 3-5 years of Zendesk admin experience

· Experience in prioritizing tasks and solutions

· Experience in implementation or maintenance of Zendesk Messaging

· Any experience with navigating and updating legacy HTML, CSS, and JavaScript

· Zendesk Admin Certifications is a plus.