ROLE REQUIREMENTS:
Delivering Fanatical Support to our customers requires a strong mix of technical and interpersonal skills; from a technical standpoint, you will need to be able to support Microsoft Hyper-V in addition to either Windows or Linux. You will also need to have first-rate customer service skills and be able to integrate into and contribute to a high performing team.
As a Level II engineer in the team, you work a variety of issues incoming via phone, support queue, or escalations from L1 Engineers. Aside from your reactive work, you are expected to spend a small amount of your time contributing to the team processes, documentation and automation.
Minimum Technical Requirements:
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