Comcast Looking for Sr Data Analyst, Insights Team, CX Data & Analytics – VIRTUAL at Remote Full Time

Comcast brings together the best in media and technologyWe drive innovation to create the world`s best entertainment and online experiencesAs a fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplinesWe are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every dayIf you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at comcast.

Job summary

Rock star senior analyst supporting either the west division care or experience teams within broader customer operations and customer experience organization by executing abstract, impact, root-cause driver, forecasting, statistical, and other analysesWorks with manager of either the care or cx insights team to support initiatives that answer targeted business questions with the intent of driving and supporting business strategyResponsible for working cross-functionally to collect data and develop models to determine trends utilizing a variety of data sourcesImports, cleans, transforms, or manipulates data with the purpose of understanding or making conclusions from the data for decision making purposesHas in-depth experience, knowledge and skills in own disciplineAble to prioritize their work, design, and execute analysis plansUtilizes creative problem solving, mathematical/statistical, and technical skillset to identify and create new methodologies to solve business needsActs as resource for colleagues with less experience.

Job description

Core responsibilities

Collaborates with both the analytic organization and its technology partners to define and publish complex data products.
Provides training to and acts as technical resource for team members.
Acts as a subject matter expert in one or more data subject areas such as sales, call center, network operation and financial data.
Serves as a team leader within a work group or on cross-functional teams; accepts team lead stretch assignmentsPresents results, recommendations and business insights to broader senior leadership team.
Produces a variety of reports, graphs, summaries and presentations that convey analytic results and align with business needs.
Performs basic research on root cause of data anomalies that are uncovered through normal course of analysis.
Writes complex sql to query large data platforms such as teradata, sql server, oracle and hadoop to obtain data necessary for analysisCombines data as needed from disparate data sources to complete analysis.
Participates in defining business intelligence requirements for projects and data requests.
Participates in multiple enterprise wide projects by providing data analysis to project leaders.
Follows best practices and established policies in business intelligence data analysis, maintenance and data quality.
Creates technical documentation (internal).
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendanceMust be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

This position is 100% virtual

Python experience required

Data science or machine learning exposure/experience highly preferred

Employees at all levels are expected to:

Understand our operating principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the net promoter system – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what`s right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this roleIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an eoe/veterans/disabled/lgbt employer.

Education

Bachelor`s degree

While possessing the stated degree is preferred, comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant work experience

5-7 years

Base pay is one part of the total rewards that comcast provides to compensate and recognize employees for their workMost sales positions are eligible for a commission under the terms of an applicable plan, while most non-sales positions are eligible for a bonusAdditionally, comcast provides best-in-class benefitsWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter mostThat’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday lifePlease visit the compensation and benefits summary on our careers site for more details.

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Posted 2 days ago