AVASO is looking for an L1 Service Desk/Remote Support Analyst to provide enterprise-level assistance to our customers. You will act as the first point of contact for the customers & diagnose/ troubleshoot software and hardware problems and help our customers remotely via Phone/Chat or Email. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues written instructions and technical manuals. For more complex problems that require nuanced instruction, you will escalate all such issues to the next levels of support i.e., Level 2/Level3 Etc.
Position: Information Technology Support Engineer
Location: Mohali, India
Position type: Full-time
Salary: 5,00,000 LPA (CTC)
Shift Type -(Rotational)
Job Description
Candidate Required Minimum Qualifications and Skills
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