AIMLEAP Looking for Information Technology Administrator at India Full Time

AIMLEAP is Hiring:

Diversity Candidates

IT Admin Desktop Support Engineer L1:

Shift Time 6:30 pm to 3:00 am IST (Canada Shift)

English language to be excellent

Experience: 1 to 3 Years

Salary: 2.5 to 4 INR LPA

Location: Work from Home, Bangalore, India

No of positions: 2 Nos

Industry: Information Technology

Notice Period: Immediate

Responsibilities:

• Be the main point of contact for internal IT support
• Troubleshooting basic issues for online systems
• Assist the operations team with ensuring all technical issues are resolved quickly and efficiently
• Communicate effectively with internal staff to resolve issues
• Support on Zoom and remote technical support.
• Maintain technical Support Log of all interactions
• Well versed in Windows & Mac Operating Systems Old and new versions
• Knowledge of Features and Functions of the Chrome Browser
• Guide Agents in following troubleshooting steps
• Innovate new Strategies and ideas for solving issues
• Experience with online audio /connectivity / bandwidth issues
• Experience troubleshooting hardware such as computers, routers, Wifi, etc remotely
• Ability to multitask with many people at the same time

Required Candidate profile

Be available On business communicator 6.30pm IST – to 3.00am IST Monday to Friday

Also able to zoom call with employees – communicating both in business communicator and Zoom with Audio as required.

You will be reporting directly to the Manager of technology, and maintaining an Interaction Log detailing issues and Actions taken to resolve and escalate issues as required.