Role Purpose:
The IT Service Management (ITSM) Manager is responsible for overseeing and optimizing an organization’s IT service delivery and support processes. Their role is to ensure efficient and effective IT services, aligning them with business objectives, and maintaining service quality. This includes managing service desk operations, implementing ITIL best practices, and continuously improving service delivery to meet the evolving needs of the organization and its customers.
Role Details – Key Responsibilities and Accountabilities:
Definition of Success
Functional/Technical Competencies
Functional Competencies:
Technical Competencies:
Qualification, Experience & Skills:
Minimum Qualifications/education
· The ideal candidate has a BS/BA or MS/MA/MBA in CS, EE, MIS, Business or related field, or equivalent work experience, combined with a minimum of 8+ years relevant working experience including Enterprise environments and Consulting experience.
Minimum experience
Skills
Beneficial:
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