Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is Microsoft onsite only.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Do you want to join an elite and distinguished team? Do you like complex challenges? Are you passionate about working
directly with Microsoft customers and partners to help them accelerate their transformation towards a digital transformation
If so, the Support Escalation Engineer position in the Microsoft Customer Service and Support Organization is a unique
career opportunity for you!
We are a diverse team who is proud to shape future technologies and deliver industry-leading services across the globe. As
a member of that team, you will aspire to be our customers’ and partners’ trusted advisors to fuel some of the largest and
most complex IT solutions in the world. You will constantly be exposed to cutting-edge software, services and devices.
Support Escalation Engineers (SEE) specialize in product configuration. As an SEE, you will investigate and solve critical,
complex, technical issues and employ problem isolation techniques and product knowledge to solve problems. You will use
sophisticated tools and analysis requiring the highest skill level of conflict resolution and collaboration. You will be
responsible for building robust relationships across the business engaging with high profile individuals in order to deliver a
quality support experience enabling overall customer success. We are also passionate about knowledge sharing and
prioritize continuous learning and feedback sessions to provide ongoing mentoring within the technical support community
technical IT professionals, developers, architects, and executive management.
pre-release activities and BETA programs.
build automated self-help solutions and create training
deployment of AAD connect service for Office 365 identity management.
latest Exchange environment is an added advantage.
applications is an added advantage.
components such as Microsoft Defender Advanced Threat Protection (ATP), Azure Advanced Threat Protection,
Microsoft Endpoint Data Loss Prevention, Microsoft Information Protection, Microsoft Office 365 Advanced Threat
Protection, advanced e-discovery etc. is an added advantage.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.