Deliver all types of training related to customer service, sales, and process knowledge
Partner with clients in conducting tna, designing and developing learning content
Evaluate training results and identify opportunities
Provide operational support by resolving learning gaps affecting performance
Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions
Qualifications:
Has a minimum of (3+) years solid trainer experience who handled financial technology or financial programs in the bpo/call center industry.
Excellent oral and written communication skills at all levels of the organization.
Exceptional motivational, interpersonal and customer service skills;
Demonstrated leadership skills.
Demonstrate solid presentation and facilitation skills by having the ability to speak in front of medium to large-sized groups
Dependability regarding completion of assignments and attendance.
Knowledge of blended learning/e-learning best practices
Able to work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes
Can handle comments and feedback constructively
Able to work independently and with teams
Intermediate to advanced presentation and facilitation skills
Has strong people management and project management skills
Must be willing to work onsite
All applicants will be processed virtually and remotelyCandidate(s) must be willing to work onsite once identified.
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Posted 30+ days ago
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