ZG STAFFING SOLUTIONS Looking for Technical Support Engineer L2. Apply now at Bengaluru, Karnataka, India Full Time

As a TS Member, you will be a key member of a Team responsible for Brand Onboarding, providing level-2 technical support and working closely with Engineering teams at our organisation for resolving technical issues on the field. You will need to act with a great sense of urgency and solving challenges on the Field.

Responsibilities

• Work with Customer Success Teams and provide Level-2 support.
• Complete detailed reports listing requests for technical assistance, steps taken to
• resolve them, and the specific dates/individuals involved
• Following up with clients to ensure the problem is resolved.
• Interact with Product and Engineering teams in resolving issues reported by Customer
• Success Team.
• Attend in-person meetings with clients to analyse, troubleshoot and diagnose problems
• To provide continuous feedback on the Product to Product and Engineering team.
• You are expected to quickly learn the technical aspects of our Product and platforms.

Requirement

• Bachelor’s degree in ComputerScience/ComputerEngineering is preferred.
• Willing to dig into problems to find solutions and put customer first in attitude and
• action.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Time-management skills and the ability to establish reasonable and attainable deadlines
• for resolution
• Familiarity with Android or iOS Apps testing is added advantage
• Have a positive outlook and great attitude in Problem Solving.
• Basic coding skills is an added advantage.
• Language Skills: Fluent English is a must.
• Written and verbal proficiency

Expected Hours

This requirement is for US day time as India team supports US operations 24/7. This means the

shift timing would be between 6:30 pm IST (or 7:30 pm IST when daylight savings are on in US)

to 6:30 am IST (or 7:30 am IST during US daylight savings) for a budgeted 40 hours per week,

with approximately 8 hours each day on an average. The person should be flexible to work

during these hours, with possibilities of working even between 12 am IST (midnight) to 7:30 am

IST. The shift timing can change on a day to day basis, as per the schedules and requirements

of the Company.

About You

• Have a positive outlook and great attitude in problem-solving. Willing to dig into problems

to find root causes and solutions.

• You are persistent when faced with roadblocks. You look for out-of-the-box solutions.
• You enjoy solving challenging problems under time and resource constraints
• You are a risk-taker

For applying contact us at 8073579112 or [email protected]

This job is provided by Shine.com