PTC Industries Limited Looking for Head of Business Excellence at Lucknow, Uttar Pradesh, India Full Time

The Head of Business Process Excellence will lead the development, implementation, standardization, and maintenance of all business processes at the Group Level. He will champion change across departments and functions and ensure that necessary digital interfaces are built around the business processes for seamless interactions within the Group in the most efficient and optimal way. He will be the custodian of all processes and will define KPIs that would be monitored at the highest levels for performance. He will bring in global best practices in defining and ensuring processes are executed efficiently within and inter businesses. Reporting directly to the CMD, he will provide strategic leadership and guidance to cross-functional teams, foster a culture of continuous improvement, and champion best practices to enhance organizational performance and customer satisfaction. He will also ensure to keep the regulatory and governance environment at the fore. He will build knowledge partnerships with businesses and functions and ensure that processes are optimized for maximum efficiency.

KEY RESPONSIBILITIES

• Provide strategic lead to the Strategy & Planning team to achieve PTC’s mission, vision, values, and strategic objectives. This includes Strategy Execution & Deployment & Strategic Project delivery performance and delivery.
• Identify improvement opportunities within Strategic Business Processes to deliver sustainable business results whilst optimizing costs and maximizing efficiencies.
• Lead improvement initiatives by enlisting and influencing cross-functional teams that deliver tangible business results through the application of Lean and Six Sigma principles, methodologies, and tools.
• Overseeing all information technology operations and evaluating them according to established goals
• Devising and establishing IT policies and systems to support the implementation of strategies set by upper management
• Analyzing the business requirements of all departments to determine their technology needs
• Create and maintain a digital catalogue of all Business Processes at the group level including complete documentation for each process.
• Develop and execute a ‘Perspective Process Plan’ duly outlining details of processes that need to be created / optimized with respective business cases with timelines for implementation post discussions with BU / Function Heads and top management approvals.
• Identify KPIs related to each process and build interfaces (digital) to ensure that these KPIs are monitored and reported based on the periodicity defined for each process through centralized dashboards.

Operational

• Re-engineer processes based on opportunities identified and work across businesses / functions to assess and present these opportunities from a cost benefit analysis perspective keeping in mind customer experience and operational excellence.
• Ensure suitable resources and skills are in place to deliver the required continuous improvement culture throughout the group.
• Work with business / function heads to develop suitable training programs to increase this discipline across all areas.
• Disseminate changes in processes via effective communications and training.
• Work with external partners, consultants, and vendors as per requirements.

Financial

• Plan budgets for evaluation and implementation of Business Process optimizations and changes.
• Prepare business cases indicating overall cost – benefit towards the proposed changes.
• Ensure improvements due to process changes and savings are reflected in respective businesses / functions.

People

• Develop and train own team to imbibe and be updated on various business processes.
• Team to be recruited /developed to ensure amalgamation with IT Systems to ensure seamless digital experience.
• Be able to collaborate and work across functions and departments

DESIRED CANDIDATE PROFILE

Education and Certifications:

• B. Tech / B.E. (in any specialization)
• MBA/PGDM (in any specialization)
• Lean Six Sigma Black Belt
• Qualification on Project Management would be an added advantage

Experience:

• 15+ years of experience in business excellence in engineering / industrial precision product manufacturing / manufacturing; with aerospace and/or defense manufacturing related businesses will be highly preferred
• Demonstrated experience in operational improvement via process changes, Proven ability to monitor progress against targets,
• Experience of providing support & leadership across multiple geographical facilities, Knowledge of business systems, digital interfaces, and digital tools a must.

Technical / Functional Expertise & other competencies:

• Strong analytical and strategic thinking skills
• Strong software skills for spreadsheets, presentation software and process integration software
• Ability to attract, develop and retain high-performing talent in the team
• Strong leadership, communication, stakeholder management and collaboration skills along with a clear understanding of Business Excellence related team metrics, KRAs and KPIs
• The role requires occasional travel, to other plant locations domestically, to meet business unit leaders and other stakeholders.
• Strong command of spoken and written English is a must