Westbrook HR India Pvt Ltd Looking for IT Infra Field Support Executive at Jamnagar, Gujarat, India Full Time

Job Accountabilities:

v Responsible for Execution and Management for IT Network Services. He must have exceptional Knowledge of Implementation, Maintaining & troubleshooting of large-scale converged Network infrastructure both active & Passive Infra Service

v Knowledge of Windows OS, MAC IOS, Active Directory, SCCM, Antivirus, DLP, Collaboration Software and other end user computing device Technologies.

v Responsible for ensuring calls closure & meeting business SLA’s

v Roll out of Asset life cycle

v Abide by all pre-defined processes/policies

v Responsible for adhering to the IMAC processes

v Co-ordinate with vendors and central support teams to ensure all calls/incidents are closed within stipulated SLA

v Responsible for ensuring incidents are properly resolved and these incidents are resolved/closed in the tool as per the incident management process

v Preparation statutory reports & documents as per requirement

v Execute the policy and process as defined.

v Proven ability to work effectively both independently and in a team-based environment.

v Perform and provide Post Operation Review report /RCA for incidents qualifying for the same.

v Record all IMAC (Installation, Movement, Addition & Change) activities & maintain all documents as per requirement of ISO 27001.

Qualification and Skills Required (Knowledge and Skills):

v B.E / B.Tech (Computer, IT) with 2 – 6 years of experience with consistent academic career.

v Desired: ITIL Certification. Microsoft Certification, CCNP/CCNA

v Technical Documentation Skills

Key Attributes (Experience)

v 2– 6 years of experience on handling IT Infra of more than 3000 + users  

v Knowledge of Windows OS, MAC IOS, Active Directory, SCCM, Antivirus, Office 365, e-Mail Services, MDM concepts for Tablet and Mobile devices, DLP, Collaboration Softwares and other end user computing device Technologies.

v Wi-Fi Access Points, Network L2

v OFC Backbone design. Knowledge on passive infra

v Structured Cabling & Coordination with DEC for IT Infrastructure design

Knowledge of VoIP will be additional advantage