Vodafone Idea Looking for AGM – TSG & CXX at Chennai Full Time

Job Req ID: 37874

Location:

Chennai, IN

Function: Technology/ IOT/Cloud

About:

Role

Analytics (CXX/TNPS/NPS)

Function / Department

Performance and Quality

Location

Chennai

Job Purpose

Monitoring Performance of Network from external sources and correlating the information from different data sources for identification of areas needing improvement

Key Result Areas/Accountabilities

– Analyze network performances from different sources – crowd source data (FB/Google/Ookla etc.) , NPS , TNPS and complaints

– Develop a sound understanding of the data collection and reporting of the information from different data sources

– Engage with the central Quality team to understand the trends and share/implement learnings and findings to life the scores and hence the experience of the customers

– Correlate trends emerging from different data sources identify areas needing improvement and implement the same to life the performance of the customers

– Collaborate/coordinate with the circle and corporate network teams for tracking/resolution of the network issues to improve the network experience.

Core Competencies, Knowledge, Experience

– Overall 8-10 years of experience in Telco and more than 2 years experience in Performance and Quality function in Network

– Overall understanding of the network architecture and call flows

– Good analytical and statistical skills · Understanding of the analytical systems and solutions used for Customer experience improvement.

– Good coordination skills for collaborating with different stake holders for improving the performance of the network

Must have technical / professional qualifications

– B.E. Electronics and Telecommunication – Must · Diploma/Degree in Analytics – Good to have