VISA Looking for System Reliability Engineer (SRE)- Sr. Consultant level at   Bangalore Full Time

New Payment Flows (NPF) division’s charter is to capture new sources of money movement through card and non-card flows, including Visa Business Solutions, Government Solutions and Visa Direct which presents an enormous growth opportunity. Our team brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.

The New Flows – Visa Direct SRE group is looking for a System Reliability Engineer (SRE)- Sr. Consultant level who is passionate about System Reliability Engineering and Application Support for multiple fast-growing Products. This individual will be a technical escalation point responsible for issue investigation, monitoring and reporting, Production validations and leading root cause analysis and problem resolution with multiple teams.

Essential Functions

• Determining any impacts due to internal or external incidents and the associated service and function availability.

Specific Responsibilities include:

• Provide level 3 application support and be the technical escalation point for mission-critical applications including Investigating issues and problems and providing root cause analysis based on application behavior and log data.
• Utilize basic scripting skills to generate log output based on support requests and issues.
• Work with and lead multiple teams to determine the mitigation and resolution solutions for issues and problems.
• Identify follow-up items, areas for improvement with proposed solutions and drive them into implementation..
• Support New Flow Services and Systems globally including Applications, Infrastructure and Connectivity with dependent systems and services.
• Support applications in Linux/Docker/Kubernetes environment
• Gauge and or validate the scope and criticality of the impact of issues to properly categorize and prioritize.
• Review new features, bug fixes and configuration updates before and during release cycles. Identify and raise concerns with upcoming changes with the appropriate development and release Management teams.
• Identify gaps in existing processes and procedures and lead / assist others in the development of automation through DevOps tools and processes.
• Identifies documentation requirements leads others in the update and or creation of operating procedures and training documentation.
• Supervise and assist multiple teams in day-to-day activities.
• Perform proactive activities designed to promote a trouble-free production environment.
• Work cross organizationally to ensure problems are solved promptly and effectively. Keeps management informed of areas identified and proposed solutions.
• Analyze repeat Incidents / problems for areas of improvement and develop and execute a plan to implement appropriate changes.
• Review and propose enhancements to processes and procedures for use by the Visa stakeholder teams and third parties involving New Flows applications.
• Provide recommendations to management team to increase effectiveness of organization and technology solutions.
• Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills.
• Able to lead a team in the technical aspects of support and share responsibilities where needed.
• Ability to convey New Flows Operations concepts and issues to technical and non-technical audiences as well as Senior Management.
• This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 12 + years of relevant work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 7 years of work experience with a PhD, OR 15 + years of relevant work experience.

Preferred Qualifications

• 5 – 7 years of experience with JAVA, J2EE applications
• 5 – 7 years of experience managing applications running on differentmiddleware stack (Java TcServer, Jboss, Containers, Docker EE, Kubernetes)
• Deep knowledge in the Incident, Problem and Change management processes.
• Knowledgeable in Agile Scrum processes and concepts.
• Prior experience with building tools to automate support activities that enable efficiency and productivity
• Understanding of SOA principles and Web Services technologies: REST &SOAP
• Extensive knowledge of Oracle or other relational databases
• Experience in OO design and design patterns
• Comfortable with working on both Windows and Linux environments
• Experience with scripting languages such as PowerShell, Shell/Bash,
• JavaScript, Python, Ruby
• Experience with branching strategies within GIT related context.
• Experience with continuous integration and continuous delivery (CI/CD) tools (Jenkins) and automation
• Experience with using Splunk for Monitoring and Issue triage
• Experience with using Prometheus/Grafana
• Ability to adapt to shift work (off hours/weekend work)
• Analytical and diagnostic skills, e.g., root cause analysis
• Must have a strong commitment to execution, follow through and timely communication
• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers