Veltris Looking for MS Teams Support IT Support at Hyderabad Full Time

Job Type: Full-time

Remote: Hybrid

Role: MSTeams Support (IT Support) Total Experience: 3 5Years Notice Period: Immediate to 15 daysShifts: Flexi Shifts Location: Hyderabad(Hybrid) Job Type: Full Time (Permanent)RequirementsJobDescription:Expertise inmanaging MS TeamsCallingExperience withtroubleshooting routing issues between MS Teams Tenant SBC and UCMInfrastructuresConfigure chatvideo conferencing and collaborationfeatures.Knowledge ofE911 Services and SecurityPoliciesFamiliarity withMS UC Devices (MTR) configuration andsetupSupport of MSTeams Calling including but not limitedto:MACD (Move AddChanges Delete)

for MS Teams Calling userProfilesTroubleshootingin cooperation with MS Teams CallingproviderManaging andtroubleshooting of routing issues between MS Teams Tenant SessionBorder Control (SBC) and the UCM Infrastructures in cooperationwith AWS Cloud Team Network Team Security Team Cyber Security Teamand additional Service Organizations ifrequiredMonitoring ofthe health status of all SBC and Trunks and reacting toalarmsManaging of IPAddress Ranges for E911 Services and SecurityPoliciesDocumentation ofall relevant information such as phone number assignment toindividualSetup of newSites and testing following the standard LLD (LowLevelDesign)Phone numberassignment to MS Teams for Operator Connect in cooperation withCloud Carrier End UserSupport MSUC Devices (MTR) configuration of phone numbers for Audio Callingsetup in cooperation with FieldEngineersManaging andproviding support for system monitoring user management andplatformmanagement.Incident/troubleshootingmanagement Setup and manage Microsoft Teams channels users and guestaccess.Monitor systemperformance and optimize configurations forefficiency.Identify andaddress performance issues andbottlenecks.Maintaindetailed documentation of configurations processes and bestpractices.Generate reportson usage adoption and systemhealth.Willing to workin 24X7 supportmodelKeyskills: MS Teams TenantSBCUCM. Knowledge in using other collaborativetools like zoom Webex and Skype isneededBenefitsINTRODUCTIONTOVELTRIS:Veltrisis a team of domain specialists tech nerds data scientists designpractitioners and product strategists eager to build cuttingedgeproducts and solutionsin an agile and iterativedevelopment model. Our humancentered approach meshes seamlesslywith our fervor to innovate and deliver relevantsolutionsatalightningspeed.Weareatechcentriccompanythathelpsour clients deliverworldclass products & services by employing a variety ofprevailing trends in Data Engineering Artificial IntelligenceConnectivity Communications allthingsCloud & ExperienceDesign. In additiontoserving&partneringwithleadingcompaniesacrosstheworldindevelopingnewageAI; Machine Learning and Dataproducts we are also a Managed Services Provider(MSP).Job Description: Expertise in managing MS Teams Calling Experiencewith troubleshooting routing issues between MS Teams Tenant, SBC,and UCM Infrastructures Configure chat, video conferencing, andcollaboration features. Knowledge of E911 Services and SecurityPolicies Familiarity with MS UC Devices (MTR) configuration andsetup Support of MS Teams Calling, including but not limited to:MACD (Move, Add, Changes, Delete)

for MS Teams Calling userProfiles Troubleshooting in cooperation with MS Teams Callingprovider Managing and troubleshooting of routing issues between MSTeams Tenant, Session Border Control (SBC), and the UCMInfrastructures in cooperation with AWS Cloud Team, Network Team,Security Team, Cyber Security Team, and additional ServiceOrganizations if required Monitoring of the health status of allSBC and Trunks and reacting to alarms Managing of IP Address Rangesfor E911 Services and Security Policies Documentation of allrelevant information, such as phone number assignment to individualSetup of new Sites and testing following the standard LLD(Low-Level Design) Phone number assignment to MS Teams for OperatorConnect in cooperation with Cloud Carrier End User Support MS UCDevices (MTR)

configuration of phone numbers for Audio Calling,setup in cooperation with Field Engineers Managing and providingsupport for system monitoring, user management, and platformmanagement. Incident/troubleshooting management Set up and manageMicrosoft Teams channels, users, and guest access. Monitor systemperformance and optimize configurations for efficiency. Identifyand address performance issues and bottlenecks. Maintain detaileddocumentation of configurations, processes, and best practices.Generate reports on usage, adoption, and system health. Willing towork in 24X7 support model Keyskills :- MS Teams Tenant,SBC,UCM.Knowledge in using other collaborative tools like zoom, Webex andSkype is needed