Company Description
Vays Infotech Pvt Ltd is an experienced IT products and services organization known for its strong customer service and technical capabilities. With clients across various industries, Vays Infotech is highly regarded in the industry. The company offers a multitude of services including data voice networking, system integration, custom-built applications, device integration, and wireless networking.
Role Description
This is a full-time on-site role for an Information Technology Support Engineer based in Bengaluru. The IT Support Engineer will be responsible for providing technical support, troubleshooting, system administration, and help desk support. The role also involves ensuring the smooth operation of IT systems, resolving technical issues, and assisting end-users with IT-related problems.
Qualifications
● Ability to resolve issues related to printing, desktop hardware, and connectivity issues.
● Provide support onsite and remote global locations.
● Ability to work with a ticketing system and provide quality updates to internal customers and internal teams.
● Ability to troubleshoot/resolve issues in a timely manner.
● Follow standard help desk procedures and recommend changes for continuous improvement.
● Install, make changes and repair computer hardware and software.
● Follow-up with employees to ensure issues are resolved.
● Provide employee customer assistance.
● Identify and escalate situations requiring urgent attention, able to redirect problems to appropriate resources.
● Process approved access requests.
● Configure and deploy laptops in a managed environment.
● Log all help desk interactions in ticketing system.
● Expand our ever-improving automated helpdesk BOT system.
● Working across time zones
● Responding to crisis situations in a timely manner
● Meet team performance requirements.
Relevant Experience
● Proven 2 to 3 years working experience in Information Technology
● Strong computer skills and interest
● Experience in supporting both Windows and Mac.
● IT Customer service experience.
● Experience with collaboration tools ex: G Suite, Slack, ServiceNow, Okta and Zoom.us.
● Strong troubleshooting and problem analysis
● Relevant certifications.
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