TMI Group Looking for Collection Officer(MC DMS) at Ambala Full Time

Compensation

₹ 221,000 – 300,000 per year

Required Experience

1 – 2 Years

Skills

Negotiation skills,

Managing Teams,

Relationship managem…

Education qualification: Any Graduate/Post Graduate

Key responsibilities:

– Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
– Review cases with FOS / TL and work assignment basis the disposition code.
– Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
– Receipt book & Repo kits allocation and auditing periodically
– Agency billing closure within 60 days of the work completed month.

– Ensuring prior approvals in repo cases & helping the agency manage repo-related issues.
– Handling collection/repo-related customer service issues/escalations.
– Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
– BKT resolution with agency and FOs level needs to be tracked & reviewed.
– Flow rates to the next BKT need to be restricted on the location you are handling.
– Remove the non-performing FOs, recruit a fresh team and train as and when required.
– CRM queries need to be closed as per the TAT assigned.
– RCU audit queries must be reverted before TAT and implementation of committed action at the field level.
– Receipt book discrepancies need to be discussed with the agency and ensure no reoccurrence of such issues in the field.
– HHT 100% utilization and report to be submitted to ACM / RCM regularly.

– HHT not working need to be informed to the IT team for need of support

About Company

Our client is a 100% captive finance subsidiary of one of India’s largest automobile manufacturers. It has been established to run as an NBFC, exclusively to finance vehicles manufactured and/or marketed by the parent company and its subsidiaries/associates. Certificate of Registration for carrying on the NBFC Business was received from the Reserve Bank of India in August 2023

▶️ Collection Officer(MC DMS)
🖊️ TMI Group
📍 Ambala