Currently we have an urgent opening for the position of junior application support engineer with one of our clients at andheri, mumbai.
Company description:
Our client is a global, mobile payments company headquartered in san franciscoThe company provides a mobile payments platform, enabling consumers to pay using their mobile phone, with purchases billed to a consumer`s mobile phone billIt was launched in 2009 with the acquisition of paymo , mobile view /italia, mopay ag, qubecell, mobillcash businesses – all providers in the mobile payments industry, as well as $13 million usd in investment from venture capital firms-dag ventures, khosla ventures, nea, index ventures, etcThey are connected to merchants such as google, microsoft, facebook, ea, sony, spotify, lookout, and riot gamesIt has established partnerships with hundreds of game publishers and online services.
Position title: junior application support engineer.
Location: andheri, mumbai
Qualifications: bachelor’s degree in computer science, information systems, engineeringAdditional training, technical certification, and/or years’ experience may be substituted in lieu of a degree.
Experience required: 1 – 3 years
Job description:
The client is looking to hire an application support engineer to join our mumbai based application support teamThe application support engineer will respond to faults and incidents on the front line, analyzing and troubleshooting problems, working with a variety of monitoring tools, and communicating with partnerThe junior application support is a 24/7 365 days operation that works in shifts and provides laptops with work-from-home opportunities.
Responsibilities:
· reporting to the team leader, this is a hands on role working with highly skilled group of
· fellow operations engineers and other technical staff.
· to accomplish their primary goal of monitoring and troubleshooting computer and
· telecommunication networks and systems, application support engineers perform many tasks.
· on-call engineer will act as a first point of contact for any technical issues failures and will be working in shifts as a part of 24×7 support team.
· while responding to incidents, the application support engineer must carefully track and document all issues and resolutions in detail.
· when problems are too large or complex for quick troubleshooting, application support
· engineers must escalate the issue to management, other it resources or merchants for assistance in reaching a resolution.
· a strong and enthusiastic commitment to resolving customer problems in a high quality and timely manner.
· collaborate with internal and external engineering teams to provide a high level of service and support on production systems.
· application support engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.
· resolve customer problems via email and telephone.
· research customer issues in a timely manner and follow up directly with the customer.
· escalate cases to the engineering team when the problem is beyond the scope of technical support or falls out of the support team’s expertise.
· maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involved.
· create knowledge base content to capture new learning for re-use throughout the company and user base.
· participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications
· leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
· flexibility to work remotely.
Key skills:
· strong analytical thinkers who enjoy solving problems.
· good written and verbal communication skills.
· a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
· excellent interpersonal skills with the ability to be calm during stressful situations under all circumstances.
· knowledge of mysql and service-oriented architecture frameworks.
· knowledge of http protocol, ssh, telnet, dns.
· linux/unix fundamental: bash scripts skills.
· monitoring skills and systems like zabbix, nagios.
· excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision.
· understanding of statistics skills will be an advantage.
· high energy, high integrity with customers/carriers.
Since i feel that you are a good fit for this position, could you please immediately send me your updated cv along with answers to the following questions:
Full name:
Graduation:
Current organization:
Current designation:
Total experience:
Current ctc:
Expected ctc:
Current location (residential):
Contact no.:
Notice period:
Availability to interview next week, if shortlisted:
If you have any questions or concerns, please do not hesitate to contact usAlso, please feel free to forward this email to your friends and colleagues if you feel they might be interested in this position.
Thank you and hope to talk to you soon in more detail.
Warm regards,
Ramesh(hr intern)
Job types: full-time, regular / permanent
Salary: ₹500,000.00 – ₹700,000.00 per year
Schedule:
Day shift
Flexible shift
Covid-19 considerations:
We are taking additional covid-19 precautions.
Application question(s):
Do you have experience into ticketing tools?
Experience:
Total work: 1 year (preferred)
Linux: 1 year (preferred)
Mysql: 1 year (preferred)
Work remotely:
No
Hiring insights
Hiring 1 candidate for this role
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