Job details
Salary
₹6,000 – ₹10,000 a month
Benefits & Perks
Provident Fund, Health insurance, Cell phone reimbursement, Food provided
Job Type
Full-time
Fresher
Regular / Permanent
Qualifications
– Total work: 1 year (Preferred)
Benefits
Pulled from the full job description
Cell phone reimbursement
Food provided
Health insurance
Provident Fund
Full Job Description
SUMMARY:
TCP Hotel at Fatehabad Road, Taj Nagari, Agra is looking to hire a team of young, professional, smart, energetic and motivated Front Office Executives cum Receptionists. The candidate must be from hospitality or healthcare background, having served in the similar role. However, freshers may also apply.
The aspirants have to accommodate guests of hotel by greeting, perform guest transactions, answer the telephone, operate necessary front office equipment, etc. to ensure high-quality guest relation.
JOB DESCRIPTION:
– Greets, registers, and assigns rooms to guests.
– Issues room key to guest.
– Responsible for proper key control and other security measures.
– Answers telephone in absence of telephone operator.
– Transmits and receives telephone messages and sets up guests’ wake-up calls.
– Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
– Computes bill, collects payment, and makes change for guests.
– Makes and confirms reservations.
– Posts charges such as room, food, liquor, or telephone, to guest folio.
– Deposits guests’ valuables in hotel safe or safe deposit box.
– Checks out guests and inquires about their stay.
– Provides and ensures high-quality guest relations.
Receives and resolves guest complaints in a manner consistent with company policy.
– Makes Manager-on-Duty aware of any guest complaints.
– Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
– Confers and cooperates with other departments as needed to ensure coordination of activities.
– Attends meetings and training as requested.
REQUIREMENTS:
– The candidates must be good in simple maths (addition,subtraction, division, multiplication and percentage calculation) for billing purpose.
– General knowledge of computers for working on hotel software.
– Excellent interpersonal communication and customer service skills.
– Maintains professional appearance and demeanor at all times.
EXPERIENCE:
Candidates having experience of minimum 1 year in similar role or billing or guest handling in a hotel property or hospital shall be preferred. However, freshers who wish to give feathers to their career in hospitality, can also apply.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹6,000.00 – ₹10,000.00 per month
Benefits:
– Cell phone reimbursement
– Food provided
– Health insurance
– Provident Fund
Schedule:
– Day shift
– Evening shift
– Morning shift
– Night shift
– Rotational shift
Supplemental pay types:
– Overtime pay
– Performance bonus
– Yearly bonus
Experience:
– total work: 1 year (Preferred)
– Health insurance
Hiring Insights
Hiring 2 candidates for this role
Job activity
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▶️ Front Office Executive (Receptionist)
🖊️ TCP Hotel
📍 Agra
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