TCS IS HIRING FOR Service Desk Agent
ROLE: Service Desk Agent
Experience Range: 4 to 8 Yrs(Relevant)
· For all requests that cannot be resolved, provides an effective interface between customers and 2nd / 3rd line resolving teams. To use judgement to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily.
· To interpret technical manuals and documentation to assist with the resolution of issues. To assist with the administration of computer hardware and software in support of the delivery of the agreed IT Service
· Installs and/or removes software, following agreed policies and procedures.
Role descriptions / Expectations from the Role :
1 .Excellent interpersonal and communication skills, both written and verbal
2 .Ability to mediate by being patient, calm and sympathetic
3 .Ability to work with a wide range of people with different skills and needs
4 .Ability to liaise with 3rd party technical support services
5 .Following ITIL process, handling service management and Ticketing tools.
Interested candidates pls share your cv to mailid: [email protected] with subject “Service Desk Agent” for further Discussion.