Talent Leads HR Solutions Pvt Ltd Looking for IT Helpdesk Support Executive Mumbai at Mumbai, Maharashtra, India Full Time

• Excellent communication skills
• Self-motivated Self starter
• Ability to quickly adapt to new technologies
• Ability to thrive on challenges/pressure

Functional Competencies

• Prompt action on reported issues
• Problem Analysis skills
• Effective Co-ordination with supportteams/vendors
• Effective planning for scheduled activitieslike BCP, Application Upgrade/Migration etc.
• Proficiency in Email and Telephoniccommunication
• Application Testing Skills

Job Purpose: Helpdesk Technical support for Trading Settlement Applications andThird Party Applications viz SWIFT, SFMS, NGRTGS, E-KUBER applications etc.

Area of Operations Key Responsibility

• Technical support to Member Banks over telephone/Email
• Providing technical support to Members oftrading and settlementapplications.
• The technical support on daily basis includesnew application installation, applicationupgrade, certificate update, member end
• BCP Drill, troubleshooting etc. The supportto be provided through channels such astelephone, email, remote connection etc.
• Providing first level of support for anyNetwork connectivity related issues forapplications.
• Performing IT related testing of new Tradingapplication releases in Test Environmentbefore releasing it to Members
• Support to members for New ApplicationLaunch /Revamp of Applications / NewReleases/Upgrade Login testing
• Coordination with internalteams, SPOCs, vendors etc. for problemresolution and escalation of unresolvedMember Calls to higher level.
• Visiting Member locations for IT healthcheckupapplication relatedproblems/troubleshooting on need basis.
• Visiting premises of the new memberapplicants to ensure adequacy of IT Systemand prerequisites for Go-Live of theapplication.
• Support to be provided to all memberswhen performs its BCP Drill. Alsosupport to be provided from alternatelocations
• As part of member contingency support,setting up of Application Terminals at premises incase member is coming to premises for operations due to some issueat their end.

Administration of Third Party Applications

• Maintenance and Administration of ThirdParty Applications viz SWIFT, SFMS,NGRTGS, eKUBER etc.
• The technical support includes newapplication installation/patch upgrade,certificate update, troubleshooting, support to internal Department users using theseapplications, UAT Testing etc.
• Co-ordination with respective applicationvendors /raising support tickets for issuesfaced in the application

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