STL Digital Looking for IT Operations and Infrastructure head at Udaipur, Rajasthan, India Full Time

Principle Accountabilities (Strategic, Operational, Financial, People development growth etc.)

Strategic

 Single-Point-of-Contact (SPOC) for IT Operations and infrastructure

Management at the entity.

 Driving and Implementation of strategic group level actions/projects as

formed by the group CIO council. Operational

 Develops and manages enterprise system infrastructure & Data Centre’s

 Analyzing technical needs, requirements, and state of the server, storage and virtualization infrastructure design, integration, and operations.

 Managing emerging technologies in support of systems development

efforts and recommend technologies that will increase cost effectiveness and systems flexibility.

 Managing Information Technology’s technical & operations staff across

locations.

 Leading efforts to research and pilot new technology to improve Infrastructure service. Conducting various POCs.

 Procurement of IT Material for running IT Services

 Day-to-Day IT Project Management, Cross-functional coordination

 IT Asset & Inventory Management, Cost Control

 Actual Operational Security and carrying out things as per IT policies and procedures.

 SOX compliances, e-waste statutory compliances, HP e-waste planet

program.

 Closure of VAPT/CSA/ISO points and gaps of internal and external audits. Providing evidence to all audits. Executing various activities as per the tracker and frequencies.

 Manage endpoint security and vulnerability management programs for enterprise desktop and server environments.

 Exceptionally strong knowledge in IT security to ensure data security and proper classification of data.

 ITSM /CSD/ SR/Incidents/ FMS team/ EUS and end to end IT service management including all domains. Ensure User Service Requests are fulfilled by Outsource Agency within SLA

 Partner Management, coordination with various business partners

 Managing and facilitating procurement activities like business plan

/PR/PO/Payments/ARC and end to end coordination of payment process.

 Facilitating and supporting outsourced SIEM solution.

 WAN network, LAN network, Wireless network and OTP based guest internet system management including SD WAN/Azure, public cloud and

group level WAN infrastructure.

 Management of Collaboration tools VC/TP, Zoom and Teams and its underlying licensing.

 Driving various ongoing running projects like Azure migration, Managed LAN operations, O365, Managed printing services etc.

 Owing and running the on-prim DC and Azure stake of the entity.

 Full coordination, governance, and management of TOS contract

 IT governance

 Conducting various Town Halls, AGMs over Zoom and different platforms as needed.

 Owning all the applications of infrastructure like PAM, Azure AD, on prim AD and monitoring tools. Proving guidance and conducting reviews with the

Sensitivity: Internal (C3) various teams like SD WAN, Servers, Databases etc.

 End to end management and ownership of all the infrastructure applications like SFTP server etc.

 Team Performance review

 Driving projects and new engagements

 Activate Firefighting mode for critical tasks, Escalations and attending to escalated matters. Engaging with users and problems, Addressing issues of all the locations and users

 Facilitating Forensics/Investigations.

 24X7X365 Support Window. Always available on phone/WhatsApp. Regularly checking various WhatsApp groups for any actions needed.

 Approving various Workflow approvals like SCN/GRC/PIM Requests/SRs/HZLONE/SAP on frequent basis.

 Responsible for managing all software licensing and software audits as demanded by the OEMs. Ensure 100% compliance to the software assets management.

 Providing technical support and guidance to internal and external users.

 Serves as liaison between Information Technology and other departments. Financial

 Estimating & Preparing Budgets for entity, Budget v/s Actual monitoring & control. This includes CAPEX and OPEX both.

 Implementing cost cutting measures.

People Development & Growth

 Imparting Trainings to End-users and IT team

 Assist Training Department to organize IT Related trainings for End-users.

Role & Responsibilities

The Role Holder will have following responsibilities

1. IT Project Management

2. IT Service Management

3. IT Vendor Management

4. IT Asset/Inventory Management

5. IT outsourced Contract Management

6. Datacentre and cloud management

7. IT governance

· Active participation in business transformation initiatives

· Prioritize, manage demand, and drive IT initiatives (e.g., Automation Projects, IT

& Applications, IT Infra or Security Projects etc.)

· Translate business requirements into IT implications & define value proposition.

· Partner with business teams to drive IT Enablement and growth

· Deliver increased efficiency, performance, and cost optimization through IT initiatives

Requisite skills: Functional

1. Ability to derive IT implications of business requirements.

2.Behavioral Interpersonal Relationship

3. Leadership

Physical Standard (if any)

1. Medically FIT

Sensitivity: Internal (C3)

2. Knowledge of business processes and IT systems.

3. Analytical skills

4. Project Planning and Governance (tracking resources, milestones & budget)

5. Risk / Issue Management (Cross- project dependencies)

6. Problem Solving

7. Analytical Thinking

8. Learning Ability

9. Managerial Skills

10. Team Player

11. Pro-activeness

12.Initiative Taker

13. Positive Attitude

14. Stakeholder partnering

Special Skills w.r.t. Job  Managing Outsourced & Centralised IT Environment

 Solid background in network administration and IT architecture. Hands on

experience on Network Data Centre planning/design/ implement, site to

site tunnel setup and troubleshooting, VPN issues. Good knowledge about

SD-WAN technology and its implementation.

 Experience with Infrastructure-Based Processes: Monitoring, Capacity

Planning, Facilities Management, Performance Tuning, Asset Management,

Disaster Recovery, Data Centre support.

 Experience designing secure networks, systems, and application

architectures.

 Ability to work in a fast-paced environment and meet tight periodic

reporting deadlines.