JOB POSITION
We are looking for aqualified Assocaite Delivery Manager (ADM) having extensive Business operations support experience. Associate should be from management background and should be able to manage a team of 125 people and provide effective guidance to portfolio.
Associate will be responsible for supervising, handling and motivating 6-7 team leads and 125 members to achieve the goals.
JOB RESPONSIBILITY
Assistant Manager – will be responsible for the following:
· Drive Team to achieve process and service level agreements / metrics i.e., productivity and quality target within the established timeliness.
· Providing mentorship and leadership to team members, including directing and assigning work, communicating team goals and identifying areas for new trainings, skills and improvement areas.
· Managing hiring for their area and trainings, and keep management updated on team performance. Communicate concerns and handle hurdles of team members for smooth execution of projects.
· Address issues proactively, prepare and implement solutions. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
QUALIFICATION
· Bachelors’ or Masters’ is Computer Science/ IT or equivalent
EXPERIENCE
11-14+ years overall experience & 5+ experience in Assistant/Team Manager role
People Manager role handling a team of >100-150 associates
SKILLS AND COMPETENCIES
· People Management skills/experience
· Data management, MS office-Excel/PPT, Problem solving skills
· End to end project Management of development projects and critical initiatives
· Self-driven and Accountable for all the deliveries
· Oversees strategic planning, budget development, and management for a multiple projects
· Directs multiple work functions with broad scope and strategic business impact.
· Interfaces with key stakeholders; develops strategies and facilitates performance measurement plans to optimize delivery
· Hires, trains, coaches, counsels, and evaluates performance of direct reports.
· Help in resource allocation and estimation efforts and delegate duties for routine activities.
· Investigate and explore upcoming new technologies and suggest for enhancements.
· Liaison with onshore team for effective delivery
· Handle vendor relationships to deliver services.
· Ensure and record requirements coverage by verification.
· Manages the communication portfolio for the team, ensuring effective means of communication are in place when facing crisis situations. Ensures accurate status reporting on all work efforts.
· Establishes and maintains collaborative relationships with key business partners. Strong verbal and written communication skills.
· Detail oriented
· Agile
· Inclusive
THE CARELON PROMISE
Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.
It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.
This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.
LIFE @ CARELON
· Extensive focus on learning and development
· An inspiring culture built on innovation, creativity, and freedom
· Holistic well-being
· Comprehensive range of rewards and recognitions
· Competitive health and medical insurance coverage
· Best-in-class amenities and workspaces
· Policies designed with associates at the center
EQUAL OPPORTUNITY EMPLOYER
Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Reasonable Accommodation
Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.
If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.
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