smallcase Looking for smallcase – IT Administrator at Bengaluru, Karnataka, India Full Time

Responsibilities :

• Act as the go-to person for all it-related queries.
• Prepare laptops for users, assist the office admin team with shipment of laptops, update inventory trackers, and recover laptops from resigned employees.
• Support L1 hardware and os support for different brands of laptops (hp, apple, lenovo).
• Understand end users’ it issues raised in the ticketing tool and provide necessary resolution promptly. liaise with vendors appropriately.
• Maintain and troubleshoot lan and wifi issues.
• Perform os, firmware, and software upgrades.

Requirements

• 4-6 years of desktop support in a fast-paced office.
• Experience in performing L1 troubleshooting of laptop and desktop hardware issues.
• Experience in it asset management is a must.
• Good knowledge of windows 10/11 is a must, basic knowledge of linux and macos will be preferred.
• A good understanding of office 365 and google workspace apps (docs, sheets, drive, gmail, etc) is required.
• Good knowledge of wired and wireless networking is a must.
• Good to have experience in network printers, cctv, access controls, file storage servers, windows active directory, and fortigate firewalls.
• Experience with any mdm would be an added advantage.
• Flexible to work outside business hours for periodic maintenance tasks.

(ref:hirist.com)