SLK Looking for Systems Administrator at Bengaluru, Karnataka, India Full Time

**Immediate Joiners only **

We are currently seeking a highly skilled Systems Administrator including expertise in Windows Servers (2012/16/19/22), VMware infrastructure, Citrix Provisioning Services (PVS), and supporting Office 365, Azure, and Exchange.

If you meet these qualifications and are passionate about driving innovative solutions, we encourage you to apply.

Please share your resume with [email protected]

About SLK Software:

SLK Software is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership with them, led by an evolutionary mindset. For over 23 years, we’ve helped organizations across diverse industries – insurance providers, financial service organizations, investment management companies, and manufacturers – reimagine their business and solve their present and future needs. Certified as a Great Place to Work®, we encourage an approach of constructively challenging the status quo in all that we do to enable peak business performance for our customers and for ourselves, through disruptive technologies, applied innovation, and purposeful automation.

Find out how we help leading organizations reimagine their business at www.slksoftware.com

Job Responsibilities and Duties:

1. Provide 24/7 rotational shift support for Windows Servers, VMware infrastructure, Citrix PVS, Office 365, Azure, and Exchange, ensuring high availability and performance.
2. Analyze and resolve server, software, and hardware issues, providing detailed root cause analysis and action plans for permanent resolution.
3. Monitor usage and performance of servers, applications, and infrastructure components, proactively identifying and addressing potential issues.
4. Collaborate with internal teams and external clients to understand requirements, troubleshoot issues, and implement solutions.
5. Manage ticket queues in the ticket management system (e.g., ServiceNow), ensuring timely resolution of incidents and service requests.
6. Follow ITIL best practices for incident, problem, change, and release management processes.
7. Participate in customer migration projects, including datacenter migrations, ensuring smooth transition and minimal disruption to operations.
8. Maintain documentation related to system configurations, processes, and troubleshooting procedures.
9. Communicate effectively with stakeholders, providing updates, reports, and recommendations as needed.
10. Mentor junior team members, sharing knowledge and best practices to enhance team capabilities.