Position Overview:
Onboarding and off-boarding users, including accounts provisioning and hardware procurement, while streamlining the processes along the way
In-person and remote user support, while creating documentation when helpful
A/V and network hardware troubleshooting
Improving mobile device management at Anthropic and configuring changes in our MDM platform as needed
Writing concise user guides
Configuring and troubleshooting networking, A/V, and security hardware: APs, switches, firewalls, mics, cameras, alarms.
Provide desk-side and remote user support and troubleshooting
Respond to support and request tickets in a timely manner
Basic Qualifications:
Have strong documentation skills
Have experience or interest in cybersecurity or physical security controls
Have experience with Mobile Device Management (MDM)
Have experience using Jira Service Management
Have scripting experience (PowerShell, Python, etc.)
Have exposure to cloud environments (AWS, Azure, and/or GCP)
Have experience building or maintaining local networks
ShyftLabs is an equal-opportunity employer committed to creating a safe, diverse and inclusive environment. We encourage qualified applicants of all backgrounds including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, nationality, and education levels to apply. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
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